MalaysiaairlinesReviews of malaysiaairlines.com

Ground staff was very rude in kochi international AirPort.

Really really upset with this airline..my sister paid 400doller for lounge with kids n they said only departure time they cn go thr...just waisted money...n its non refundable

Had the worst experience with this airline Ok i fly business class every time I flown the staff are great but they load the economy cabin through the business cabin . I had a drink knocked over me and my seat I been hit along with other business customer by economy passengers luggage which should have been booked baggage but they too cheap. I will never fly this company again ... its a shame as staff are great . Their policies and procedures need a lot of wotk ... staff try their best.

After a long and exhausting day of travel, I am extremely disappointed by the way I was treated by Malaysia Airlines during my journey from Kolkata to Singapore. Despite the flight being far from full, your ground staff subjected me to an unnecessarily stressful experience over approximately 5 kg of excess baggage and ultimately charged me an amount that was more than the price of my airline ticket itself. At close to midnight, after a long day on the road, this felt completely unreasonable and disproportionate. While I understand that airlines have baggage policies, there should also be a reasonable and customer-focused approach to handling minor excess baggage, particularly when the resulting charge is so excessive. I consider the way this situation was handled extremely poor customer service and a very disappointing experience with Malaysia Airlines. I am requesting a full refund of the excess baggage amount charged to me. Unless this matter is resolved satisfactorily and the amount is refunded in full, my family and I will not consider flying with Malaysia Airlines again. I would appreciate an urgent review of this matter and a prompt response regarding the refund.

I have been attempting to book three flights for two people on Malaysia Airlines for three weeks. As far as I can determine this is impossible. I have joined Enrich, their frequent flyer program, which took two weeks to accomplish because the app and website are so poorly run. Once I enrolled in Enrich I thought I would have a better experience. That was not the case. I could choose the flights, but when I arrived at the payment screen the website and app would not accept my credit card. I called customer service and they told me that I had to register my credit card on the app or website. However, by this time, the website and app had stopeed accepting my log in credentials. So I can't register my credit card. I can, however, book the flights by calling a customer service representative. The customer service representative acts very annoyed that they have to do this, all the time suggesting that I use the app, but will do it if I insist. However, they charge 25% more than the app or website. After reading the reviews about inflight experience of Malayasia Airlines I'm even more nervous about flying this airline. If I was not flying to two destinations in Malayasia, I would have nothing to do with this airline.

Dumped at Manchester airport on September 8th when flight was diverted from Heathrow. 5 hours of waiting in baggage claims to be told to find my own hotel and make my own way back to London. No airline representatives and Manchester Airport told us to leave the airport as they couldn't help!

I have been trying since last weekend (5th September) on a daily basis to purchase seating on flights, on line and also on the App. I am able to select what we want, however when I try to check out and make payment, I am unable to do this, their system just keeps hanging, I am getting very frustrated, I find their AI absolutely shocking and I am getting nowhere and very underwhelmed, also it costs a fortune to call Malaysia and be kept hanging on the phone and still getting nowhere, anyone else experiencing this? Come on Malaysian Air get this sorted please.

Worst airlines, we have a bad experience one of our suitcase were. Damage, don't ever booked any flight with Malaysia airlines, disgusting.