MalaysiaairlinesReviews of malaysiaairlines.com

Great flight from Brisbane to Heathrow. Air crew were very attentive.

My experience with Malaysian Airlines has been nothing short of a nightmare. First, my departure ticket was changed without any reason or prior notice. When I reached out for a refund, I was informed that refunds are not provided, leaving me no choice but to book a new ticket with another airline. I tried contacting customer service multiple times—both through phone and social media—but received no response or assistance. As if that wasn’t enough, my return ticket was later deleted from their system without any explanation. Despite providing all the necessary details and following up multiple times, I received no response or assistance from their customer service. This forced me to book another return flight with a different airline at the last minute. The lack of communication, accountability, and support from Malaysian Airlines is unacceptable. Their failure to address critical issues like these not only caused me significant stress but also additional expenses. I understand that this is their easy way to steal money from customers, and it seems they are engaging in fraudulent practices. I would strongly advise against using this airline until they drastically improve their customer service and reliability.

We will never fly with this airline. We have flown so many different airlines we have never faced such issues anywhere else. We just ended up helplessly loosing our money and never got to travel with the ticket. No customer care no office the only thing that worked is their booking and payment. We had always thought great about Malaysia we will be never visit Malaysia or use this airline ever. You stole our money and our peace of mind.

Awful airline. Booked a flight to Melbourne with them back in March. They cancelled the connecting flight and couldn’t offer an alternative. So a refund has been requested but now I’m £300 out of pocket having to book a new flight because they can’t offer a service they have advertised. Customer service is non existent. Didn’t even have the decency to provide any info on alternative routes. Clearly they cancel flights that aren’t selling well and have earned a lot of interest on customers money when they had no interest in providing the service. There should really be some consumer protection on things like this to stop these huge companies exploiting people. If a flight is cancelled the airline should be liable for any incurred costs irrespective of its over 14 days until the flight. Absolute joke of a company. Don’t bother with them

Terrible Customer Service - not reachable over chat and phone, have to wait for hours.

The flight was delayed, due to foreseeable crew rest hours. We were told help would be available at Kuala Lumpur for the connecting flight, but nothing and no one. The inflight service is pretty poor, the food terrible and the alcohol selection limited. But it’s the lack of customer service after trying to claim compensation and now they ignore the email and messages. Please avoid using these guys.

Booked 6 flights with them, all 6 were delayed. Ordered a vege meals on all flights but only got vege meal on one flight. On the 14hr flight from KL to London I was told on two occasions that food I was given had no meat in it, only to find when I bit into it it had processed ham in it. That was the first time in 30 years I’d nearly swallowed meat. Other than that I was offered a plastic box of melon. The only food for 14hrs. The hostess was horrible and rude, really bad at her job. Very poor on board service.

My mum passed away and her flight was resold, I wanted to take her ashes on the seat next to us. I have never used them again as they were so rude to us, they have lost thousands from me.