MalaysiaairlinesReviews of malaysiaairlines.com

Heartbroken and Let Down by Malaysian Airlines Malaysian Airlines, I never thought I would feel compelled to write such a review, but here I am, deeply disappointed and heartbroken. Once a symbol of excellence in the skies, you are now a shadow of what you used to represent. After everything—the tragedies, the heartbreak, the unimaginable loss of life—I believed you would make every effort to rebuild trust, to show your customers that you care. Yet here we are, and I feel completely let down. My husband and I, along with our 2-year-old son, had planned a Christmas getaway—something we rarely get to do after working hard all year. It was also a special occasion for us—our anniversary trip. We booked flights departing on the 25th of December and returning on the 2nd of January. (Ticket booking reference- 6IKD2M & 6JX7EQ) We were looking forward to quality family time and creating precious memories. Instead, what we got was stress, frustration, and heartbreak. We drove all the way from Canberra to the airport, only to be told the flight was canceled. No prior communication, no warning—just canceled. Even our travel agent, who booked the tickets, was only notified two hours before the flight. Two hours! How is that even acceptable? We were offered nothing but a hotel stay for the night and rebooked on a flight the next afternoon. And all we got was a cold, almost robotic, “Sorry for the inconvenience.” That’s it. As if those four words could somehow undo the chaos you caused in our lives. Our hotel reservation in Malaysia was canceled without a refund. We had to rebook a domestic flight with AirAsia, incurring extra fees. And worst of all, we lost a whole day of our holiday—a day we had planned and saved for months in advance. One of the most special trips of our lives—our Christmas vacation and anniversary celebration—was ruined. And your response to all of this? “Sorry for the inconvenience.” Do you even realize what you took away from us? Do you understand the time, effort, and hard-earned money that people invest in these moments? For us, this trip wasn’t just a vacation—it was a chance to make memories as a family, memories we can never get back. Instead, we were left feeling undervalued, disrespected, and completely powerless. I don’t understand how a company can treat its customers this way. Where is the accountability? Where is the proper compensation for the losses we’ve suffered because of your poor management? How is it that your money—the money you save by cutting corners—is so much more valuable than ours? The money we save through hard work, planning, and sacrifice to create happy moments in our lives? It feels like you see us not as people, but as wallets—just numbers in your profit margins. Malaysian Airlines, you need to do better. You need to value your customers as human beings and not just as a source of income. Empty apologies like “sorry for the inconvenience” don’t cut it when you’ve disrupted lives in such a significant way. Words are easy, but actions are what matter. Proper compensation and genuine accountability for situations like this are absolutely necessary. I hope no other family has to go through what we did. I truly hope you start valuing the people who put their trust in you. Because right now, it feels like that trust was very, very misplaced.

Heartbroken and Let Down by Malaysian Airlines Malaysian Airlines, I never thought I would feel compelled to write such a review, but here I am, deeply disappointed and heartbroken. Once a symbol of excellence in the skies, you are now a shadow of what you used to represent. After everything—the tragedies, the heartbreak, the unimaginable loss of life—I believed you would make every effort to rebuild trust, to show your customers that you care. Yet here we are, and I feel completely let down. My wife and I, along with our 2-year-old son, had planned a Christmas getaway—something we rarely get to do after working hard all year. It was also a special occasion for us—our anniversary trip. We booked flights departing on the 25th of December and returning on the 2nd of January. (Ticket booking reference- 6IKD2M & 6JX7EQ) We were looking forward to quality family time and creating precious memories. Instead, what we got was stress, frustration, and heartbreak. We drove all the way from Canberra to the airport, only to be told the flight was canceled. No prior communication, no warning—just canceled. Even our travel agent, who booked the tickets, was only notified two hours before the flight. Two hours! How is that even acceptable? We were offered nothing but a hotel stay for the night and rebooked on a flight the next afternoon. And all we got was a cold, almost robotic, “Sorry for the inconvenience.” That’s it. As if those four words could somehow undo the chaos you caused in our lives. Our hotel reservation in Malaysia was canceled without a refund. We had to rebook a domestic flight with AirAsia, incurring extra fees. And worst of all, we lost a whole day of our holiday—a day we had planned and saved for months in advance. One of the most special trips of our lives—our Christmas vacation and anniversary celebration—was ruined. And your response to all of this? “Sorry for the inconvenience.” Do you even realize what you took away from us? Do you understand the time, effort, and hard-earned money that people invest in these moments? For us, this trip wasn’t just a vacation—it was a chance to make memories as a family, memories we can never get back. Instead, we were left feeling undervalued, disrespected, and completely powerless. I don’t understand how a company can treat its customers this way. Where is the accountability? Where is the proper compensation for the losses we’ve suffered because of your poor management? How is it that your money—the money you save by cutting corners—is so much more valuable than ours? The money we save through hard work, planning, and sacrifice to create happy moments in our lives? It feels like you see us not as people, but as wallets—just numbers in your profit margins. Malaysian Airlines, you need to do better. You need to value your customers as human beings and not just as a source of income. Empty apologies like “sorry for the inconvenience” don’t cut it when you’ve disrupted lives in such a significant way. Words are easy, but actions are what matter. Proper compensation and genuine accountability for situations like this are absolutely necessary. I hope no other family has to go through what we did. I truly hope you start valuing the people who put their trust in you. Because right now, it feels like that trust was very, very misplaced.

Malaysia Airlines were once a good airline in the same category as Singapore Airlines and Cathay Pacific. Now they are a shambles, totally unreliable, poor cabin crew and have a terrible Customer Service. I used MAS four times in the last two weeks and I will never use them again. Every flight was delayed leaving, 35 minutes late was the best they managed the others were around the 58/59 minute mark (to avoid paying compensation I guess?) In truth the delays are longer as they then sit on the tarmac for 30 minutes revving their engines. The latest flight caused me to have to run to make my connection at Doha. I made it by minutes. I should have two hours to make the connection but because they were so late leaving I almost missed the connection which was on the same ticket. Not that they cared. They didnt offer any help or even tell me what I should do if I got stuck in Doha with no luggage. The cabin crew seem reluctant to make any effort during the flight and certain seats are in blind spots to them. You have to beg to get any drink at all from them. The ground crew are slow beyond belief and never show any urgency or organisation which is the main reason for the delays. The flight was supposed to leave at 9pm , but people were still trying to get into the gate at 8:40, waiting for their luggage to be scanned. I will never use them again. I only ended up with them because Qatar used them as a codeshare for the Doha to KL part of the journey and the same coming back. Because its a codeshare, you cant check in/book your seats online. They are just awful. If you dont mind sitting in the airport for hours or don't have connections to make then they are probably bearable. If not avoid at all costs

I have a business class round the world ticket and the only airline on it that doesn't let me checkin online with this is Malaysia Airlines. So, I arrive at the airport in time to check in and very much in time to catch my flight. Except that there are zero MH staff at the checkin counters as per the board. I ran around for 30-60 mins (literally, I'm sweat like a pig) trying to find their office whilst on the phone with a (actually quite sympathetic) agent who eventually asks to speak with the info desk who then agree to call the gate. The plane isn't boarding yet. The gate supervisor is asked for approval, he asks to confirm their checkin desk didn't close early then on that basis declines to issue me a boarding pass so I can try and catch the flight - I was clear I'm happy for them not to wait for me. Why help a customer who deserves punishment, right? The plan actually takes off 1 hour later so I surely would have caught the flight. This is the intentional part of making me miss my flight. An hour later and after dozens of (very polite) versions of "you're lying" they finally believe me. They work out that when they had changed their checkin desks that day, they failed to make sure the airport info boards were updated. My sin was to turn up in time at where the airport information boards said I should go to without then finding the desks MH had silently changed to. Pretty terrible sin so just as well one of their staff got to punish me for it -- leaving me stranded abroad. Proper business service that.

Nous avons payé pour plus de poids pour nos bagages alors que nous étions en-dessous du contrat déjà payé avec eux. Mais selon les managers (qui ont refusé de montrer leur badges d’identification) même si c’est dans nos tickets ce n’est pas les règles de Malaysia airlines donc nous voilà à devoir payer 200€ pour 3 kg en trop selon eux et 8 kg en moins selon nos tickets. Sans parler des moqueries des mangeuses. Je ne parle pas du reste... Pour un habitué des vols, c’est la première et dernière fois que je prends cette compagnie.

Scammed me of my baggage charge. Ticket and print confirmation had 23kg listed and was presented to the check in counter. Staff told me to call reservations and charged 280usd. This is the worst service I have received from Malaysia Airlines. Staff at the counter was very rude. Kept telling me that this is not reservations and they can do nothing.

MH 190 and MH 173 business class seats are an absolute farce. Do not touch with a barge pole! Definitely feel cheated. Never again. No flat bed. No entertainment system. Old dated product!

Not only a company with terrible customer service, but also a company that sells flights that do not exist!!! I booked online on their website an offered flight from Amman to Singapore (actually 3 flights which I discovered later), the first being a codeshare flight with Oman Air, which later checking with Oman Air, I discovered did not operate on the day of my booking!! So either th.eir computers invent non-existent flights, or the company is being intentionally dishonest. I eventually managed to get a customer service representative who spent half an hour without actually checking the flight details, only concerned with my name, and her promise to call me back was as ficticious as the flight. I have visited Malaysia many times, and hold the country in high regard, but their airline is a disgrace to the country and should be handed oover to Air Asia who DO know how to run an airline.