MalaysiaairlinesReviews of malaysiaairlines.com

Decent experience London to KL but that’s where it ended. After the 2 hours layover we boarded the next aircraft on to sydney but it was at least 30 years old, the plastic fittings were so old they were turning yellow and then, after an hour sitting in our seats feeling uncomfortable about the age of the aircraft, the captain announced it had a problem but we would still have to sit there while they tried to fix it. Two more hours just sitting there and they announced it was broken and we were all herded back into the gate where we just sat with no info until they announced a new flight, 13 hours later !!! It was chaos. No offers to compensate, no replies to the dozen or so attempts to speak to customer service, no nothing. Spend the extra money and go with a proper airline although our tickets were £2k each so it wasn’t even cheap.

Our family of 4 didn’t get the seats we payed for on either my outbound or return flight from Perth to KL. My teenage daughters were even seated on an exit row crew until we complained at the gate and crew found 2 people willing to swap. Seems like a newer plane but it had narrow seats and no in-built entertainment system - you have to connect to inflight system use your own device. We also had internal flights on MA to Langkawi that were rescheduled multiple times. When I asked for a refund so I could book on another airline with desirable times I was told I’d have to cancel my entire booking. All around disappointing. I could’ve paid half the price on Air Asia and received the same crappy service. I’d give them one star but we got to our destination safely so that’s gotta count for something.

Recently flew to Oz and back with Malaysia Airlines. A1 5🌟🏆🎖🏅 A great experience from start to finish! Many thanks 🌟🌟🌟❤️❤️❤️

Malaysian Airlines stranded my partner and myself for three days in Kuala Lumpur when returning from Europe to Australia, because they supposedly rescheduled their flights for three days later than scheduled. We were meant to fly from Kuala Lumpur to Melbourne on the 19th of October but they changed it to the 21st of October. We were told this a week before our trip and that they would not be paying any compensation towards accommodation or food for this time. They would not upgrade us (even though staff at KL airport told us there were spare business class seats on other flights on the 19th), make arrangements with sister airlines , nor would they fly us into Sydney and then pay for a domestic flight. It was too late to cancel all the flights and rebook with another company and I felt I had to put up with this if I wanted my Europe trip. (I felt really blackmailed) I had to take extra long service leave because of this and my employer was not particularly impressed. Now they won't even give me a confirmation letter that they did this so I can get travel insurance. The person I am supposedly dealing with is Najwa Adnan but he/she does not return any of my emails. I am being stonewalled by this company. I will never use this company again and want to inform other travellers to be wary

It has been 72 hours since we arrived on a Malaysia Airlines flight from Phuket to London. 1 of our 4 suitcases did not make it to London (despite the fact we spent 4 hours in Kuala Lumpur). We were assured that the missing bag is at KL, however there is still no sign of it and of course no-one at the luggage services at Heathrow Airport is answering the phone. I'll avoid this airline next time.

Before coming to baggage counter, I had checked the luggage weight it was 60kgs. in total, at check-in counter my baggage was showing total of 65 kgs. way more than other machine at the airport. I hesitated and asked the check-in person to recheck the weight but something was not right. I was told to pay for extra weight when all the weight was under required limit, though I paid for extra 3kgs with GST for 2 flights I not happy and lodging complaint against it. I went to adelaide airport for complaint but there was no one at malaysia counter. I spoke to customer service and they asked me to do online complaint. I have proof of baggage weight which I rechecked at ADL airport to reconfirm I have been conned in name of extra weight. I need appropriate action against the person at BOM airport and refund for unnecessary charges which I should not have paid for in first place.

No inflight entertainment on business class flight from Kuala Lumpur to Delhi. Lodged a complaint and received this response: Thank you for your response, and we sincerely apologize for the frustration and disappointment this situation has caused. We value your experience and your feedback, which has prompted us to revisit our previous offer in light of your concerns. Upon further review, we would like to supersede our initial offer of 5,000 Enrich points with an updated offer of 8,000 Enrich points as the final settlement for this matter. While we recognize that this process may feel stringent, we strive to handle similar incidents consistently across all passengers to ensure fairness and to remain within our policy guidelines. We regret that your experience fell short of expectations, and we hope this updated offer better demonstrates our commitment to addressing your concerns. Kind regards, Ann Customer Relations Airline Business I won’t be flying with them again so their offer of Enrich points is useless to me. When I explained this they stopped responding. Reference: RE: GTS07587-10/2024/LM - Faulty In-Flight Entertainment (IFE) [ ref:!00D900i2ac.!500GB03x3pUU:ref ]

HUMILIATING TREATMENT OF DISABLED PASSENGER. I have severe walking difficulties, which are very obvious. At Penang Airport I asked for extra time to board. A member of staff said to follow the wheelchair passengers. However, another member of staff then placed a barrier in front of me to prevent access. She then started to admit able-bodied passengers from another queue. I asked her 3 times to help me. She refused to acknowledge my existence. I had to crawl under the barrier to get to another member of staff. This was a very public, very upsetting act of gratuitous humiliation of an elderly, disabled passenger by a member of staff who completely ignored me. I should add that this flight was delayed, that my connection was missed, that I repeatedly had to stand in queues, and that the nightmare continued throughout the delayed journey. Rather than helping passengers with needs, I feel they are trying to discourage us from cluttering up their flights. So, the constant use of the phrase "Malaysian Hospitality" felt rather like a slap in the face.