MaisonetteReviews of maisonette.com

I emailed with my request to return the shoes and a very prompt email was returned with instructions and a free shipping label. It was great!

Great service and easy returns.

My order was never shipped. Tracking information was stuck on Lable Created. Got a refund without explanation of what had happened. Customer service agents though were nice and acted promptly to file a claim.

Love the product and customer service.

I am pleased with the custom care service that I received.

Wonderful costumer service!

I purchased a kitchen set for my daughter on a Friday afternoon. I was hoping for expedited shipping, but did not see the option before checkout. After the purchase i noticed the arrival date would be after her birthday. I immediately emailed the company to see if I could pay for expedited shipping or cancel the order and reorder with correct shipping. They advised me (on Monday morning) that not only could I not pay for expedited shipping, the only way to remedy would be to place another order with the correct shipping and return the original order after receiving it (it had not yet even shipped!!!). Obviously this policy is horrible for the environment and for customer care. I tried calling them to speak with someone on the phone (during their listed business hours) but got a voice recording telling me to call back during business hours. Very confused about all of this and frustrated. I will be purchasing my item elsewhere and returning my order with Maisonette when it arrives.

I ordered several items and changed my mind on 2 within hours of placing the order. I emailed customer service right away asking for cancel on two items. No response for awhile (in the meantime the two items shipped). Response back was there was not way to cancel the two. Then after they randomly cancelled a different item in my order I wanted. Expected better for the price point.