MaisonetteReviews of maisonette.com

Excellent customer service!

Quality products, great service. Any child who has received a present from Maisonette from me has loved it. I would only ask for more additions to the filter categories.

Your customer service representative helped me cancel an item from my order that I accidentally placed. It was a final sale items, so I was very pleased.

The quality of the merchandise is excellent and fast shipping.

A great experience today. This company is very professional and wonderful to work with.

Fast customer support

This site offers wonderful products, however their delivery/shipping is very slow, even when selecting expedited shipping for $30. In addition, I accidentally placed a duplicate order when updating my credit card. Within minutes, I requested a cancellation for the duplicate, I was told it was not possible, because the orders go strait into the process. However, even with paying $30 for expedited processing and delivery, the 2 orders show ready, but have not been shipped, 4 days after the order was placed. This is a great store that needs much improvement in their customer service and shipping/delivery process.

We have spent an unbelievable amount of time on the phone and email trying to get our issues resolved. We received a completely wrong item that they have asked us to document several times and then had furniture dumped on a palette onto our driveway without any notification and subsequently got rained on. They have horrible follow-up with their 3rd party provider (Butler in this case) and we have no resolution. The furniture was also not as described in the description. This is scammy for sure and they use delay tactics to wear people down. Our furniture never even showed as shipped until I spoke to someone live today. You know it is an issue when one of only two options of why you are returning something is "wrong item received." Ugh *****UPDATE***** Still haven't received any refund for over $3000 worth of furniture even though it has been received as of 5/4/23. They have not refunded me anything and I have been given yet a different customer service representative (maybe the 6th?). Don't order anything that you might return and definitely don't order anything that is freight.