MaisonetteYour favorite one-stop shop for the best baby and kids products from across the globe. Shop spectacular stuff from over 1000 different brands across every category; apparel, toys, gear, and home decor
Maisonette (maisonette.com) has 636 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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customer
Best customer service even though they are a third party vendor!
Response from MaisonetteApr 26, 2023
Hi There, We appreciate you taking the time to provide this feedback. Thanks so much for being a part of the Maisonette Family! ❤️ - Team Maisonette
R K.
So I ordered the Toy from them on March 17th which got lost on shipping on March 27th and After i called their support they said they would not issue me a refund and instead file a claim with UPS and wait for the investigation to complete.Today April 13th, they are still doing their investigation and not issuing me the refund. I wouldn't recommend ordering from here as they will hold your money for logistical mistakes happening on their end also their shipping is expensive and they their free shipping sends you your order through the slowest possible shipping method (UPS surepost) . I wouldn't recommend ordering from them for their unreliable shipping and customer support. UPDATE: The Maisonette team reached out to me based on my review above and were able to resolve my issue and provide me with an immediate refund. I would still recommend maisonette because they did deliver the partial order of mine on time and on the expected date and this might have been a one off thing with a logistics losing a package that was shipped by a vendor and not maisonette themselves.
Response from MaisonetteApr 13, 2023
Hi R K, Thank you for taking the time to provide this feedback regarding your recent experience. We believe a team member has reached out to you with a resolution. However, if you did not receive our email, please provide us with additional contact information so we may assist you as soon as possible. If there is anything else we can do, please let us know. - Team Maisonette
James
Always a pleasure working with Maisonette!
Response from MaisonetteApr 26, 2023
Hi There, We appreciate you taking the time to provide this feedback. Thanks so much for being a part of the Maisonette Family! ❤️ - Team Maisonette
customer
You got right back to me with all the information I needed! Thank you!
Response from MaisonetteApr 26, 2023
Hi There, We appreciate you taking the time to provide this feedback. Thanks so much for being a part of the Maisonette Family! ❤️ - Team Maisonette
Kate
The toy I ordered for my nephew was broke in the box, but the customer service team sent a replacement! They were super helpful and attentive the whole time.
Response from MaisonetteApr 26, 2023
Hi There, We appreciate you taking the time to provide this feedback. Thanks so much for being a part of the Maisonette Family! ❤️ - Team Maisonette
Megan
Thank you so much!!!! 10 stars 🌟
Response from MaisonetteApr 26, 2023
Hi There, We appreciate you taking the time to provide this feedback. Thanks so much for being a part of the Maisonette Family! ❤️ - Team Maisonette
customer
You genuinely heard what I had to say, and made an effort to make things right and I really appreciate that. I love your site and how you curate the products. I’m glad that you work hard towards creating a good customer experience.
Response from MaisonetteApr 26, 2023
Hi There, We appreciate you taking the time to provide this feedback. Thanks so much for being a part of the Maisonette Family! ❤️ - Team Maisonette
Ashley S.
Apologized. Gave me my refund. Timely manner.
Response from MaisonetteApr 26, 2023
Hi There, We appreciate you taking the time to provide this feedback. Thanks so much for being a part of the Maisonette Family! ❤️ - Team Maisonette
