MaisonetteReviews of maisonette.com

*Terrible* and infuriating experience with Maisonette, which refuses to cover stolen purchases and wasted my time by implying that they did. The delivery company disregarded posted instructions and left the (very expensive) item that I bought outside and visible, where it was stolen. Maisonette asked for video and contacted UPS, hinting that they would make good on it -- but washed its hands of the matter when UPS said it had completed delivery. We went from this: "I really appreciate your business, and I am sorry to hear that your item never arrived 😔. I would love to help resolve this matter for you as efficiently as possible. What we are going to do, as discussed, is file a loss claim and work on getting a replacement sent out to you!" To this: "Due to confirmation of the package being stolen, we are unable to process a claim for this order and a refund or credit is denied. I truly apologize if this causes an inconvenience. I understand that this is not the news you were hoping for." And this: "I wanted to let you know that Maisonette doesn't cover stolen packages." Buy from this awful, pseudo-responsive company entirely at your own risk. If something goes wrong, the loss is entirely your own.

Excellent customer service. Followed up with appropriate steps to make everything correct.

Great product and customer service was very responsive! They even followed up when I missed the initial email. Would definitely buy the high chair again and would also love to do business with Maisonette again.

Such an unexpected good experience talking to customer service at Maisonette. I had mistakenly thought I had ordered much earlier than I actually had and was concerned as to why I had received no shipping email. The person I talked to was so pleasant and helpful. Even though it was I who had made the mistake, she listened and kindly let me know the actual date I had ordered. When she heard that I was worried that the merchandise I ordered wouldn’t come in time for my granddaughter’s birthday, she continued to help me and reassured me that she’d try to make sure it shipped earlier so that it would get there in time. I was so relieved and really think this kind person is exceptional and reflects so well on the Company. I will recommend Maisonette to others. She sincerely wanted to help and gave outstanding service, something I don’t come across often.

Your employees were helpful and accommodating!

The first company to actually call me back when they said they would. My customer service rep, Nadine, wanted to find out more information from me. She told me she would call me back and once she had an answer, she did. Very grateful for good customer service.

Nice quality and selection. Fast shipping and coupon offers.

It’s a scam. I ordered pajamas and never got them. No tracking number or anything. Emailed 3 times and now have to go through my credit card company