MaisonetteReviews of maisonette.com

Customer service was very sweet and caring and got back to me in a timely manner. They made me feel special and appreciated. I read the email with a smile on my face. I can’t wait to receive my order. Will definitely purchase from them in the future.

They were prompt with their response, and kind to resolve the situation. This level of customer service is so exceptional for someone like me who is also prompt to ensure quick resolution!!

Very helpful and items were beautiful

I sent an inquiry to customer service and received a very quick response. The person who responded was professional, and best of all, was able to solve my problem! I will definitely shop here again!

great problems WITH SUPER HELPFUL STAFF!

Recently, I unintentionally placed a duplicate order for an adorable rocking horse I planned to give my granddaughter. I realized my error immediately and emailed Maisonette. In addition, I called Maisonette's Customer Support to explain my issue. Nadine, Maisonette's Customer Care Representative, was excellent. She explained how Maisonette works with venders and that she would contact their vender to see if we could resolve the duplicate order issue. I received an email from her letting me know what she did and how long it would take to find out if I could cancel the duplicate order and receive a credit to my charge card. She did not over promise and gave me all the information I needed. Nadine's tone and concern about my issue was professional and appreciated. Happily, the vender agreed to cancel the duplicate order and credit my account. My granddaughter's gift arrived as promised. Maisonette does not disappoint. I love the company's selection of unique children's clothes and toys. I have recommend this company to my friends and family. Thank you!

A relative ordered my daughter a birthday gift from this site and it was pretty expensive. My daughter didn't love the stuff so I wanted to exchange. First, in order to return/exchange, you pay a $5 penalty fee per item (unless they happen to be from the same clothing brand). Once they receive the package, they give you a promo code for your refund. Then when you try to re-order, you can't use any type of coupon code because it only allows one code. So even though the credit is for what the person paid, you can't get the same item for that same price if they used a coupon code. So, my daughter picked out new items, we waited for them to come and this time the clothing didn't fit (the sizing was definitely off). I had to send it back again, losing another $5 per item. So $15 lost total and I still haven't received the credit for the two items that I sent 2.5 weeks ago. For my trouble, they sent me a 10% promo code which is literally already on their website and I can't use it with my credit anyway! It's such a joke. I've never had such a horrible experience with a US company.

Deceiving return policy. I emailed them asking how the return process works for a $20 pair of shoes I bought for my son. They responded that they send me a “pre-paid” label and I just send the item back. I proceeded to do that. Then they charged me $5 for the return. The rep never disclosed this in their response. I would have not returned such a small amount had I known. Very shady. When I asked about this, the new rep was completely rude, dismissive and argumentative. They lost a customer who has spent well over $400 with them in the past few months over $5. Will not order from this place again.