Misty
Refund disaster
I recently returned some size 11 shoes. It took forever for them to credit my refund after the item was already returned. I had to email them to get the refund plus they took $5 off of my refund for the shipping. Very disappointed!!
Response from MaisonetteAug 31, 2023
Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your refund and any inconvenience it may have caused. We understand your frustration and want to clarify that the $5 return fee is mentioned on the return portal to cover the cost of processing returns. We appreciate your understanding and patience.