MaisonetteReviews of maisonette.com

Fast and easy resolution when I received the wrong item which is much appreciated as i'm close to my due date. I will happily shop here again.

Two stars for having a nice selection of goods for kids. The second you need anything from them, however, their customer service disappears. They were 5 days late prepping my order for shipping. No biggie. I reach out and say "please ship 2-day so I still get it in time." Crickets. For 5 more days. By the time they responded, the item had been shipped regular mail and would be too late to be useful for me. They apologized and asked if there's anything they could do. I say, disappointing but fine, I'll just return. Then I get the item and they say they won't allow a return on it because it's final sale. So I remind them of their "anything we can do" offer from earlier and they ghost. Literally no response. I ask again, "You're really not going to help me?" Silence. So they're late on everything and now I'm out $150. I'm dying to not use Amazon but this kind of experience makes it really hard to support a place like Maisonette. They're all cute and sweet until you need something, then they're nowhere to be found.

I returned two pairs of shoes over two months ago. Their site states that they have received the shoes and are processing the return. It has been over two months and I have not received a refund. They do not have a current phone number. They do not respond to emails. I will never purchase from them again.

If only I could give lower. Shop small and with a company that actually cares enough about its customers to have a phone number. Find the items you want somewhere else - even Amazon would provide better customer service.

beautiful product, terrific presentation, shipping great and customer service super efficient. love the gift that I bought and can’t wait to give it.

This company does not respond to customer service emails. I ordered a locker. I received half of the parts in a box and never received the other half. They will not respond to my email inquiries for when I can expect the rest of the locker. There is no phone number on their website to call. I spoke to my credit card company about blocking the charge. I personally wouldn’t buy anything from Maisonette again.

No follow up on lost order M482026283 . they've left me in limbo. no replies to my email. won't be shopping here again. TERRIBLE CUSTOMER SERVICE.

I received an expensive gift, however it was defective, they barely respond and I want to return it. They are offering to send a part but i want nothing to do with that, I'm not taking apart a whole gokart in hopes it may work. I'm extremely upset with this company and the "vendor" they use, they should work on filtering out these vendors and do right by the customers