MaisonetteReviews of maisonette.com

Quick and easy resolution to a forgotten discount code on my order. Will return!

All items can in plastic wrap with no tissue or gift box. Not very classy

I had a terrible experience with Maisonette’s customer service. USPS lost my package, and despite reaching out when the tracking hadn’t updated for five days, they still charged me a $9.95 restocking fee to return the item. It makes no sense to penalize customers for something completely out of their control. This is unacceptable service, and I won’t be shopping here again. Beware of their return policies especially since they mostly sell childrens clothing! Additionally they only have email customer support.

I love the variety and the quality of the clothes and toys on Maisonette. They carry under their broad umbrella some of the most iconic children fashion European brands. I am personally a big fan of Jacadi. There was a hiccup with one of my orders and they resolved it in no time. I contacted them on a Sunday after hours and still managed to get a detailed answer and a plan of action from their concierge minutes later. The quality of the customer service is impressive. I highly recommend Maisonette.com

Having shopped for baby clothes with you, I reached to discuss a registry. Customer service got right back with me and were very helpful.

I have ordered from Maisonette for years. I was recently incredibly disappointed in them for their dishonest return practices. I ordered a dress for my daughter in 2 sizes because I wasn’t sure which would fit. Before ordering I confirmed the items were returnable. When I requested a return label Maisonette’s customer service told me the item was Final Sale, despite this not appearing anywhere in the item description, my cart, my email confirmation, or elsewhere. The returns portal even said “this item is returnable until March 5.” When I pushed back on Customer Service the best they were willing to do was offer me a 20% discount on the dress (a $200 item). I am so disappointed in Maisonette. I won’t be ordering from them anymore.

Item was in great condition, packaged beautifully and although it didn’t arrive on time and I paid for 2 day shipping, they refunded my shipping charges promptly.

Very prompt and easy