MaisonetteReviews of maisonette.com

I bought and sent a gift to my daughter, but my Billing address kept moving to my daughter's address where the gift was being shipped. I was worried it would not accept the order, and I wrote a quick note to Maisonette. In about 15 minutes they replied and told me it would be taken care of immediately and it would be delivered with no problems. I was so surprised and grateful to have this resolved so quickly. I've never had a faster response from any online sale problem!

Great customer service and products!

I purchased a dress for my grandaughter using the sizing chart. Whe it was received it was too small. I then purchased the next size up and attempted a return. They said it was on "Final Sale" and they do not issue returns on Final Sale items. The problem is that it does not say final sale on their web site, it is only in the confirmation email (down at the bottom where you may not see it is a message preview) that it says Final Sale, but this after I purchased. Very Sketchy. Am now working with Credit card company to rectify

Customer Care was excellent, prompt, polite, and went over and beyond by reaching out to the vendor when they didn't know the answer to a question. I truly appreciate it when someone is not only friendly, but also informative, transparent and diligent.

My Customer Concierge Von was absolutely wonderful! I had placed an order and missed a mistake I made on the order when I reviewed it before submitting. Von was so patient and helpful to assist in getting the mistake taken care of on my order.

Love quality and service

I reached out for help with the Promo code and was assisted right away

I found the customer service lacking. Ordered a dress - it went on sale not even 24 hours later and they would do nothing. Anyone else would give you a coupon or something. And the dress ran very small - not noted - so I asked to exchange the size and they would not do anything since it was final sale. But they did not indicate the sizing issue on the website. I would not use this site again. It's telling they don't even have a phone number. Buyer beware. Although reviews were good for me customer service is key- on a dress for more than $100!