MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 21, 2026

Hi Andy, Thank you for your message, and we’re very sorry for the delay and the frustration this has caused. We understand how disappointing it is to wait so long for an update, especially when your first shipping notification came much later than expected. We also regret that this experience has affected your expectations of the product. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. We understand how this affected both communication and delivery timelines. We sincerely apologize for the inconvenience if you have not yet received your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and help resolve it as quickly as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi Linda, Thank you for your message, and we sincerely apologize for the delay and disappointment, especially as this was meant to be a Christmas present. We understand how frustrating it is to be promised delivery by Christmas Eve and then not receive your order or any tracking updates. This is not the experience we aim to provide. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. If you have not yet received your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and help resolve it as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi Antonio, Thank you for your message, and we’re truly sorry to hear about your experience. We understand how frustrating it is to wait for your order, especially when it was shipped much later than expected and did not arrive in time for Christmas. We also sincerely apologize for the delays in our responses and the lack of timely communication, this is not the level of service we aim to provide. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. We understand how this has affected both delivery times and your overall experience. We also regret any confusion or disappointment regarding product expectations and appreciate you bringing this to our attention. If you have not yet received your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and help resolve it as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi Tabetta, Thank you for your message, and we’re very sorry to hear about your experience. We completely understand how frustrating and disappointing this situation is especially as the order was intended for Christmas and you did not receive timely updates or responses to your enquiries. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. We also apologize that your cancellation request was not addressed in a timely manner. This should have been handled more promptly. If you have not yet received your order, please contact us with your order number or the email used at checkout and we will look into this immediately. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi Mish, Thank you for your message, and we’re truly sorry for the frustration and concern this has caused. We understand how worrying it is to not receive any updates since your order confirmation, especially with the added concern about website access. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. We want to reassure you that your order is important to us, and we take concerns like this seriously. If you have not yet received your order, please contact us with your order number or the email used at checkout and we will look into this immediately. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi there, Thanks for your message, and we’re sorry for the frustration this has caused. We understand your concern when tracking links don’t load properly or show security warnings, that’s understandably worrying. This isn’t the experience we want for our customers, and we apologise for the confusion and inconvenience. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. This also affected how quickly tracking information was generated and displayed in some cases. If you’d like us to look into this properly, please send us your order number or the email used at checkout, and we’ll check the status of your shipment and get back to you with a clear update as soon as possible. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi Daniel, Thanks for your message, and we’re really sorry for the frustration this has caused. We understand how worrying it is not to receive updates after ordering, especially for a Christmas gift. That’s not the experience we want, and we apologize for the lack of communication. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support replies. If your order hasn’t arrived yet, please send us your order number or the email used at checkout, and we’ll check the status and get back to you as soon as possible. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi Anna, Thank you for your message, and we’re sorry for the frustration and concern this caused. We completely understand how worrying it is to wait without updates or replies to emails, and we apologize for the lack of communication during that time. That’s not the experience we want for our customers. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. We’re really glad to hear the game has now arrived and that you’re enjoying it. We also take your feedback on communication seriously and are working to improve this going forward. Thanks again for your patience and for updating your review. Kind regards, MagnetChess