MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 22, 2026

Hi Anthony, Thank you for your feedback, and we’re sorry the shipping took longer than expected. We understand how frustrating delays can be, especially when you’re waiting on a new purchase. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. We’re glad to hear your son is enjoying the game , that really means a lot. We also appreciate your note about the size. Thanks again for your patience and for sharing your experience. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi there, Thank you for your message, and we’re really sorry for the delay and the lack of response. We understand how disappointing this is, especially as it was meant to be a Christmas gift. Not receiving updates after reaching out is not the experience we want for our customers. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping updates, and customer support responses. If your order still hasn’t arrived, please send us your order number or the email used at checkout, and we’ll look into this straight away and get back to you with an update as soon as possible. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi Danielle, Thanks for getting in touch, and we’re really sorry for the stress this has caused. We completely understand how frustrating it is to order a Christmas gift and then be left without proper updates. Seeing security warnings when trying to access the website only makes things more worrying, and we get why you’d be concerned. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping updates, and replies from our support team. We do want to help get this sorted for you. Please send us your order number or the email you used at checkout, and we’ll check exactly what’s happening with your order and come back to you with a clear update as soon as we can. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi Shana, Thanks for your message, and we’re really sorry for the frustration this has caused. We understand how stressful it is to pay for something and then not hear anything back for weeks. That’s not the experience we want, and we apologize for the lack of communication. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping updates, and customer support responses. If your order still hasn’t arrived, please send us your order number or the email used at checkout, and we’ll look into it straight away and give you a clear update as soon as possible. Kind regards, MagnetChess

Response from MagnetChessApr 22, 2026

Hi Mac, Thanks for your review, and we’re really sorry for the frustration this has caused. We understand how concerning it is to place an order and not receive updates, especially after multiple attempts to contact us. That’s not the experience we aim to provide, and we apologize for the lack of communication. During the holiday period, a sudden increase in orders led to delays in processing, shipping updates, and support responses. We’re also aware of the website issue and are working to resolve it as a priority. If your order hasn’t arrived, please share your order number or the email used at checkout, and we’ll investigate immediately and provide a clear update as soon as possible. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Lynda, Thank you for your message, and we’re sorry for the frustration and disappointment this has caused. We completely understand how upsetting it is to be waiting for your order, especially during the holiday period, and not have it arrive in time for Christmas. We sincerely apologize for the delay and the inconvenience this has caused. During this time, we experienced an unexpected surge in orders, which affected the processing and shipping times more than anticipated. If your order hasn’t arrived, please share your order number or the email used at checkout, and we’ll investigate immediately and provide a clear update as soon as possible. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Richard, Thank you for your message, and we’re sorry for the frustration and disappointment this has caused. We completely understand how worrying it is to wait without updates or responses, and we apologize for the lack of communication during this time. During this period, we experienced a increase number of orders, which resulted in delays in processing, shipping updates, and customer support responses. This is not the experience we aim to provide, and we regret the inconvenience this has caused. If your order hasn’t arrived, please share your order number or the email used at checkout, and we’ll investigate immediately and provide a clear update as soon as possible. We also appreciate your feedback on communication and are actively working to improve this going forward. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi JH, We’re sorry to hear about your experience and understand your frustration, especially as this was meant for Christmas. We want to reassure you that we are a legitimate business and all orders are being processed, but we recognize this hasn’t been your experience. Over the holiday period, we experienced a significant increase in orders, which caused delays in fulfilment and responses. We understand how disappointing this has been. We like to look into this for you. If you’re still waiting on your order, please send your order details so we can track it and update you. If your order has since arrived or been resolved, we’d appreciate it if you could consider updating your review. Thank you. Kind regards, MagnetChess