MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 23, 2026

Hi There, We’re sorry to hear about your experience and understand your frustration, especially with the delay and cancellation request. We are a legitimate business and all orders are processed and fulfilled, but we recognize your experience hasn’t reflected that. During the holiday season, we experienced a significant increase in orders, which led to delays in fulfilment, dispatch updates, and responses. We understand how disappointing this is, especially when it was intended as a Christmas gift. We like to look into this for you. If you’re still waiting on your order, please send your order details so we can track it and update you. If your order has since arrived or been resolved, we’d appreciate it if you could consider updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi there, We’re sorry to hear about your experience and understand your frustration. We are a legitimate business and all orders are processed and fulfilled. During the holiday season, we received a sudden increase in orders, which led to delays in dispatch, tracking updates, and response times. Tracking can also sometimes take a little time to update, especially when orders are processed through international fulfilment. If you’re still waiting on your order, please send your order details so we can look into it as a priority. If your order has already arrived or been resolved, we’d really appreciate it if you could consider updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Randy, We’re sorry to hear about your experience and understand your frustration with the delays and lack of clear updates. Over the busy period, we experienced a significant increase in orders, which caused delays in fulfilment and responses. We also understand how frustrating it is when tracking doesn’t update or isn’t clear, especially with international shipping and handovers between carriers. If you’re still waiting on your order or need clarity, please send your order details so we can look into it for you as a priority. If your order has since arrived or been resolved, we’d really appreciate it if you could consider updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Jenn, We’re sorry to hear about your experience and understand your frustration, especially with the delay and lack of updates. We are a legitimate business and all orders are processed and fulfilled. During a holiday season, we received a sudden increase in orders, which led to delays in fulfilment, dispatch updates, and response times. We’re also sorry for the confusion caused by tracking links not working as expected. If you’re still waiting on your order, please send your order details so we can look into this as a priority and update you. If your order has arrived or been resolved, we’d really appreciate it if you could consider updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Alison, We’re really sorry to hear about your experience, we understand why this has been frustrating. We’re a legitimate business, but delays over the busy holiday period affected order processing, updates, and responses. We also understand your concerns about the lack of communication and the missed delivery expectations, especially after ordering in early December. If you’re still waiting on your order, please send your order details and we’ll look into it as a priority and work to resolve this, including a refund if needed. If this has already been sorted, we’d appreciate you updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Rob, We’re really sorry to hear about your experience, we understand why this has been frustrating. We’re a legitimate business, and we take concerns like this seriously. During the busy holiday period, some orders were significantly delayed and our response times were affected. If you have not received your order, please send your order details and we will urgently investigate what happened and work to resolve this as a priority. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Ellie, We’re really sorry to hear about your experience, we understand why this has been frustrating. We’re a legitimate business, and we apologize for the lack of communication and updates regarding your order placed on 12/11/25. During a holiday season, we received a sudden increase in orders, affected our order processing and response times, but we understand this does not excuse the experience you’ve had. If you have not received your order, please send your order details and we will urgently investigate this as a priority and work to resolve it. If this has already been resolved, we would appreciate you updating your review. Kind regards, MagnetChess

Response from MagnetChessApr 23, 2026

Hi Trina, We’re really sorry to hear about your experience, we understand why this has been frustrating. We’re a legitimate business, and we apologize for the lack of communication, shipping updates, and clarity. Delays during the holiday period we experienced a sudden increase of orders which affected both fulfilment and customer support response times. If you have not received your order, please send your order details and we will urgently investigate this as a priority and work to resolve it. If this has already been resolved, we would appreciate you updating your review. Kind regards, MagnetChess