MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 15, 2026

Hi Nicola, We’re really sorry for your experience, and we understand your frustration. We apologize for the lack of updates and the difficulty you’ve had reaching us. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays across processing, dispatch, shipping, and customer support. This also impacted tracking updates and communication, which may have caused confusion around your order status. We want to reassure you that we are a legitimate business and we take these concerns seriously. If your order still hasn’t been received, please share your order details so we can look into this as a priority and help resolve it for you. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Ian, We’re really sorry to hear about your experience, and we understand your frustration. We apologize that your order has taken longer than expected and that you’re unable to track it properly. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected tracking updates. We understand how disappointing this must be. If your order still hasn’t been received, please share your order details so we can look into this as a priority and help resolve it for you. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Alexia, We’re really sorry to hear that you haven’t received your order, and we understand how upsetting this must be. We apologise for the delay and for the lack of updates. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected communication. We completely understand your frustration and want to help make this right. Please share your order details so we can look into your case and assist you with a refund or resolution as soon as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Firdaus, We’re really sorry to hear about your experience, and we understand how upsetting and concerning this must feel. We also regret the issues you’ve experienced with communication and email delivery. Over the holiday period, we had a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support responses. This also affected both communication and order updates. We want to reassure you that this is a legitimate business, and we take these concerns seriously. If your order still hasn’t been received, please share your order details so we can look into this as a priority and help resolve it for you. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Pippa, We’re sorry to hear about your experience, and we understand your frustration. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected tracking updates. We understand how concerning this is and apologize for the inconvenience. We take your feedback seriously and would like the opportunity to review your order and help resolve this issue. If your order still hasn’t been received, please share your order details so we can look into this as a priority and assist you further. Thank you for your patience Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi MB, We’re sorry to hear about your experience, and we understand your concern. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. This also affected tracking updates. We understand how concerning this situation is and sincerely apologize for the inconvenience. We would also like to clarify that we are a legitimate business and are actively operating. We take all customer concerns seriously and are committed to resolving any issues with orders. If your order still hasn’t been received, please share your order details so we can look into this as a priority and help resolve it for you. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi Laura, We’re sorry to hear about your experience and understand your frustration regarding the delay and communication. This is not the level of service we aim to provide, and we apologize for the inconvenience caused, especially as this order was intended as a gift. Over the holiday period, a sudden increase in orders after going viral led to delays in processing and shipping, which also affected tracking updates. If you have not received your order, please send us your order details so we can review your case properly and make sure it is resolved. Thank you for bringing this to our attention. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi Michael, We’re sorry to hear about your experience and understand your frustration regarding the delay and communication issues. Over the holiday period, a sudden increase in orders after going viral led to delays in processing and shipping, which also affected tracking updates. We understand how disappointing this is and sincerely apologize for the inconvenience. If you have not received your order, please send us your order details so we can review your case properly and ensure it is resolved. Thank you for bringing this to our attention. Kind regards, MagnetChess