MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 13, 2026

Hi Betsy, Thank you for your feedback, and we’re truly sorry for the experience you’ve had. We understand how frustrating and disappointing it is to wait so long for your order, deal with non-working tracking, and not receive replies to your messages. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch and delivery. Some orders are fulfilled through overseas partners, and tracking updates may not always reflect real-time progress. We genuinely regret the frustration this has caused and would like the opportunity to put this right. If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi L Duncan, We sincerely apologize for the frustration and inconvenience this situation has caused. Due to a sudden increase in orders following a viral period during the holiday season, we experienced unexpected delays in order processing, shipping, and customer support response times. This also impacted our ability to provide timely updates. We understand the concern this may have caused and regret that we did not meet your expectations. If you have not yet received your order, please provide your order number or email address so we can promptly investigate and resolve the issue. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Jane, We sincerely apologize for the delay and for the difficulty you experienced in arranging a return. We also regret not responding to your emails despite your repeated attempts, this is not the level of service we aim to provide, and we understand how frustrating this must be. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support responses. However, we fully acknowledge that this does not excuse the lack of communication, and we take full responsibility. We deeply regret the inconvenience caused, especially as your order was intended as a Christmas gift. If you are still willing to proceed with a return, please contact us and we will assist you. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Benjmain, We sincerely apologize for the delay and for not responding to your emails regarding your refund request. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses. We understand how disappointing this is, especially as the order was intended as a Christmas gift, and we truly regret the inconvenience caused. Please send your order number or email so we can review and resolve this as quickly as possible. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Kate, We sincerely apologize for the delay and for the lack of response to your refund request emails. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses. We understand how frustrating and disappointing this has been, especially as the order was meant as a Christmas gift, and we truly regret the inconvenience caused. If you have not yet received your order, please provide your order number or email address so we can promptly investigate and resolve the issue. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi there, Thank you for sharing your experience, and we’re sorry for the frustration and concern this situation has caused. We understand how disappointing it is to still be waiting and to have concerns about tracking updates and communication. This is not the experience we want for our customers, and we sincerely apologize for the delay. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, courier tracking did not update correctly, and overseas fulfilment may also take longer than expected. We would like to look into this for you and confirm the status of your order. If your order still hasn’t been received, please let us know so we can assist you promptly. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi Joanna, Thank you for sharing your experience, and we’re truly sorry for the frustration and concern this has caused. We understand how upsetting it is not to receive your order or rely on tracking updates, and we apologize for the lack of communication. We want to reassure you that we are a legitimate business and are actively operating. Over the holiday period, we experienced a sudden increase in orders led to delays in processing and shipping, which also affected tracking updates. We would like to look into this for you and confirm the status of your order. If you have not yet received it, please let us know so we can assist you promptly. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Robert, We’re truly sorry for your experience and understand your frustration and disappointment. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support responses. In some cases, this also affected the accuracy of delivery updates, resulting in confusion and extended waiting times. We sincerely apologize that your order has not arrived and that our communication has not met your expectations. We understand how upsetting this is, and we regret the inconvenience caused. If you have not received your order, please send us your order number or email so we can check and resolve this as quickly as possible. Thank you for your patience and understanding. Kind regards, MagnetChess