MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 14, 2026

Hi Charlene, We’re really sorry for the disappointment and frustration this has caused you. We understand how upsetting it is for the gift not to arrive in time, especially when it was meant for Christmas. We completely understand your concern and we’re sorry for the delay. During the holiday period, we received a very high volume of orders after going viral, which caused delays in processing, shipping, and delivery updates. We want to make this right for you. Please send us your order details so we can immediately check the status and arrange either a reshipment for your. Thank you for your patience, and we sincerely apologize again for the inconvenience. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Ben, We’re really sorry for the long delay and for not getting back to you sooner. We understand how frustrating that must be. We’re a small family-run business, and during December we had an unexpected increase in orders, which caused delays in both shipping and email responses. Unfortunately, your order was affected. We know waiting this long isn’t acceptable, and we truly apologize for the experience. We’re doing our best to catch up and improve so this doesn’t happen again. If you’re open to it, please email us so we can personally look into your order and help make this right for you. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Mario, We’re really sorry to hear you’ve had this experience and that your order is still delayed. We completely understand how frustrating that is. We’re a small family-run business, and in December we had an unexpected increase in orders, which caused delays in both shipping and responses. Unfortunately, your order was affected as well. If you’re open to it, please email us so we can check your order and help make this right for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Chris, We’re really sorry for the long delivery time, missed Christmas, and the lack of communication you experienced. We understand how disappointing that must have been. We’re a small family-run business, and in December we had an unexpected increase in orders, which caused delays in shipping and responses. We’re also sorry to hear about the quality concerns and that the product didn’t meet your expectations. If you’re open to it, please email us so we can look into this for you and make things right. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi Mary, Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it is when tracking does not update and shipping notifications are unclear. We sincerely apologize for the confusion and inconvenience caused. During the holiday period, a sudden increase in orders after going viral caused delays, and in some cases tracking did not update correctly. We also want to assure you that we are a legitimate business. We’re sorry your experience led to this situation. Thank you for your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Anthony, Thank you for your message and we’re truly sorry for your experience. We understand how frustrating it is when the delivery time shown at checkout is not met and your order does not arrive as expected. This is not the experience we want for our customers. During the holiday period, we received a very high volume of orders after going viral, which caused delays in shipping, delivery, and customer support responses. We are a legitimate business and we are working through all delayed orders as quickly as possible while improving our communication and delivery process. If you are willing, please send your order details so we can look into this and assist you right away. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi Jeffrey, Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it is to receive multiple updates but not the actual order, and to not get a response after requesting a refund. This is not the standard we aim to provide, and we sincerely apologize for the inconvenience caused. During the holiday period, a sudden increase in orders after going viral caused delays in dispatch, delivery, and support responses. In some cases, tracking did not update correctly, which added to the confusion. We also want to assure you that we are a legitimate business and do not ignore customer concerns. We would appreciate the opportunity to resolve this for you. Please contact us with your order details so we can urgently investigate and arrange a refund or suitable resolution. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi Jeff, Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it is to see no progress in tracking and then have the link stop working. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience caused. During the holiday period, a sudden increase in orders after going viral caused delays in dispatch, delivery, and support responses. In some cases, tracking links did not update correctly or became unavailable, which added to the confusion. We would appreciate the opportunity to look into this for you. Please contact us with your order details so we can investigate and provide a suitable resolution. Thank you for your patience and understanding. Kind regards, MagnetChess