MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 13, 2026

Hi there, Thank you for your feedback, and we’re sorry for your experience. We understand your frustration regarding the delay and lack of response, and we sincerely apologize. During the holiday period, a sudden increase in orders after going viral led to delays in dispatch, delivery, and customer support responses. Some orders are also fulfilled through overseas partners, which can further affect delivery times. We take this seriously and would appreciate the opportunity to help resolve it. If you still haven’t received your order, please share your order number or email so we can investigate and assist you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 16, 2026

Hi John, Thank you for sharing your experience, and we’re truly sorry for the frustration and disappointment this has caused. We understand how upsetting it is to still be waiting for your order, especially when it was expected for Christmas, and we apologise for the lack of clear communication and support. We want to reassure you that we are a legitimate business and are actively operating. Over the holiday period, we experienced a sudden increase in orders ed to delays in processing and shipping, which also affected tracking updates. In some cases, overseas fulfillment may also result in longer delivery times. If you have not yet received your order, please let us know so we can assist you promptly. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi Debbie, Thank you so much for your kind feedback, we really appreciate it. We’re glad to hear you were kept updated throughout the process and that your order arrived safely, even if it took a little longer than expected. It’s great to know the communication helped keep you informed along the way. We’re also happy to hear you like the game and find it compact and easy to take with you when travelling. We hope it brings you lots of enjoyable moments once you start playing. Thank you again for your support and for taking the time to share your experience. It means a lot to our team. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi R Hess, We sincerely apologize for your experience and understand your concern. During the holiday period, we received a high volume of orders after going viral, which caused delays in shipping, delivery, and response times. Some tracking updates also did not display correctly, which may have caused confusion. We acknowledge that communication should have been clearer and take full responsibility. We are working to fulfill all pending orders as quickly as possible. If you have not received your order, please share your order details so we can assist you promptly. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi Deborah, We sincerely apologize for your experience and understand your frustration. During the holiday period, we received a high volume of orders after going viral, which caused delays in shipping, delivery, and response times. Some tracking updates also did not display correctly, and overseas fulfillment may have extended delivery times. We want to assure you this is not a scam. We take full responsibility for the delays and lack of updates. If you haven’t received your order, please share your order details so we can investigate and assist you promptly. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Alan, We’re truly sorry for your experience and understand your frustration. During the holiday period, we received a high volume of orders after going viral, which caused delays in shipping, delivery, and response times. Some tracking links also did not update properly or showed errors. We also regret the difficulty you had accessing our website and reaching support. This is not the experience we want for our customers. Please be assured that we are a legitimate business and are actively working to resolve all pending orders. We understand you have opened a PayPal dispute, but we would still appreciate the opportunity to assist you directly. If you still haven’t received your order, please send your order details so we can investigate and help resolve this as quickly as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi Andre, We’re truly sorry for the frustration and inconvenience this has caused you. During the holiday period, we received a large number of orders after going viral, which caused delays in shipping, delivery, and support responses. Some tracking updates also did not display correctly, which may have led to confusion. We understand how upsetting it is not to receive your order, especially when it was expected for a specific time. If you still haven’t received your order, please contact us with your order details so we can investigate and resolve this as quickly as possible. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi Liz, We’re truly sorry for your experience and understand your frustration. During the holiday period, we received a large number of orders after going viral, which caused delays in shipping, delivery updates, and customer support responses. Some replies were also delayed due to the high volume of inquiries. We understand your concern about the lack of timely updates and the need to follow up. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience. If you have not received your order, please send us your order number or email so we can check and assist you as quickly as possible. Thank you for your patience and understanding. Kind regards, MagnetChess