MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 10, 2026

Hi Mila, Thank you for your message, and we are very sorry for the frustration and disappointment you’ve experienced. We understand your concern, especially when delivery has taken longer than expected and updates have not been clear. Please rest assured that your order is legitimate and not a scam. During the holiday period we had a very high number of orders, which unfortunately caused delays and, in a small number of cases, parcels were lost or mishandled by the courier. We understand your concerns and acknowledge that our communication should have been clearer and more timely. We sincerely apologize for the inconvenience this has caused. We would appreciate the opportunity to look into your order and resolve this properly. If you have not received your order, please share your order details with us so we can investigate and provide a clear update as soon as possible. Thank you for your patience, and we hope to hear from you soon so we can sort this out for you properly. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Andrea, Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to order a Christmas gift and not receive it, especially when tracking information is unclear and communication feels lacking. This is not the experience we want for our customers. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect tracking updates and delivery times. We are actively improving our customer support and communication processes to ensure this does not happen again. If you’re still waiting on your order, please reach out once more with your order details, and we will prioritize checking its status for you. Thank you for your patience, we truly appreciate it and are committed to making this right. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi KJ, Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing it is not to have received your order and to not get a response after reaching out multiple times. This is not the experience we want for our customers. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and would like the opportunity to look into your order and resolve this for you as quickly as possible. Please contact us directly with your order details so we can assist you further. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Kalhari, Thank you for your update and for confirming that your order has now been delivered. We sincerely apologize for the delay and, more importantly, for the lack of communication you experienced. During the holiday period, we faced an unusually high volume of orders, which unfortunately led to shipping delays. In some cases, parcels were delayed or mishandled by the courier, and we regret that your order was affected. That said, we fully acknowledge that our response time and customer support did not meet the standard we aim to provide. Your feedback is important to us, and we are actively working to improve both our logistics coordination and our communication so this does not happen again. We truly appreciate your patience and are sorry that your experience fell short. If there’s anything further we can do to make this right, please don’t hesitate to reach out. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Logan, Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it is when an order appears not to arrive and when you feel you haven’t received a response. This is not the experience we want for our customers. We want to assure you that we are a legitimate business and not a scam. We process and fulfill all orders, and when issues occur, we work to resolve them with the courier or fulfillment partners. However, during peak periods, delays and communication backlogs can unfortunately happen. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and would like the opportunity to investigate your order and help resolve this properly. Please contact us directly with your order details so we can assist you further. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Bonjour Perrine, Merci de nous avoir fait part de vos commentaires. Nous sommes sincèrement désolés de la frustration et de la déception que vous avez ressenties. Nous comprenons à quel point il est contrariant de ne pas recevoir une commande comme prévu, surtout en période de forte affluence. Ce n'est pas l'expérience que nous souhaitons offrir à nos clients, et nous vous présentons nos sincères excuses. Pendant les fêtes, nous avons connu une augmentation soudaine du nombre de commandes suite à un buzz sur les réseaux sociaux, ce qui a entraîné des retards au niveau de l'expédition, de la livraison et des réponses du service client. Certaines commandes sont traitées par des partenaires à l'étranger, ce qui peut également avoir une incidence sur les délais de livraison. Nous comprenons également vos préoccupations et les prenons très au sérieux. Nous tenons à vous assurer que nous sommes une entreprise légitime et que nous travaillons activement à l'amélioration de notre service et de nos opérations. Nous vous serions reconnaissants de nous permettre d'examiner votre commande et de vous aider à résoudre ce problème de manière satisfaisante. Veuillez nous contacter en nous fournissant les détails de votre commande afin que nous puissions vous aider dans les meilleurs délais. Merci de votre patience. Cordialement, MagnetChess

Response from MagnetChessApr 12, 2026

Hi John, Thank you for your feedback, and we’re very sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing it is not to receive your order and not get a response despite reaching out multiple times. This is not the experience we want for our customers, and we sincerely apologize. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. Some orders are fulfilled through overseas partners, which can also affect delivery times. We would really appreciate the opportunity to resolve this for you. Please contact us with your order details or the email used to place the order so we can urgently investigate and arrange a refund or suitable resolution. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Daniela, Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing it is not to have received your order and not to receive a response to your emails. This is not the experience we want for our customers. We also want to clarify that we are a legitimate business and not a scam. We process and fulfill all orders, and we are committed to resolving any issues that arise. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. In some cases, tracking links may not display correctly, which can cause confusion, and some orders are fulfilled through overseas partners, which can also affect delivery times. We sincerely apologize for the inconvenience and would appreciate the opportunity to look into your order and resolve this for you. Please contact us with your order details so we can assist you as quickly as possible. Kind regards, MagnetChess