MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 9, 2026

Hi Nico, I’m really sorry to read about your experience and understand your disappointment with both the delivery time and the product not meeting your expectations. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We also appreciate your feedback regarding the product presentation and size, as this is something we take seriously and continue to review. We’re sorry that the communication and overall experience did not meet expectations. Kind regards, MagnetChess

Response from MagnetChessApr 9, 2026

Hi Mrs Keren Underwood, Thank you for sharing your experience, and I’m really sorry for the frustration caused by the long delay and the communication issues. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We’re glad to hear you found the game enjoyable once it arrived, but we understand that the overall experience with the delivery and follow-up messages was disappointing. We also appreciate your feedback regarding the communication after delivery, as this is something we are actively working to improve. Kind regards, MagnetChess

Response from MagnetChessApr 9, 2026

Hi Kathy, Thank you for sharing your detailed feedback. We’re glad to hear you’re enjoying the game and are happy with the quality. We appreciate your comments about needing more than one set for the best experience, as well as your feedback regarding the product size and advertising. This is valuable for us as we continue improving how we present the product. We’re also sorry for the long delivery time. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch. Thank you again for your honest feedback and support. Kind regards, MagnetChess

Response from MagnetChessApr 9, 2026

Hi Priya, Thank you for sharing your experience, and I’m really sorry for the frustration and hassle this caused. We understand how disappointing it must have been to wait so long, receive unclear updates, and only get resolution after having to follow up repeatedly. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We’re glad to hear your order did arrive in the end and that you’re happy with the quality of the game, but we understand the overall experience was far from ideal. We truly appreciate your feedback and are sorry for the inconvenience this caused. Kind regards, MagnetChess

Response from MagnetChessApr 9, 2026

Hi, I’m really sorry to read about your experience and understand your frustration after not receiving your order in time and having to dispute the charge. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We’re also sorry that the tracking information did not work as expected and that you did not receive a reply to your message. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. Kind regards, MagnetChess

Response from MagnetChessApr 9, 2026

Hi Michael, I’m really sorry to read about your experience and understand your frustration after waiting this long without receiving your order. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We’re sorry that the tracking link did not work as expected and that you did not receive replies to your inquiries. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. Kind regards, MagnetChess

Response from MagnetChessApr 9, 2026

Hi Shanan, Thank you for your feedback. We’re glad to hear you’re happy with the product and that communication met your expectations. We appreciate your patience with the delivery time, and we’re always working to improve shipping speeds for our customers. Thanks again for your support. Kind regards, MagnetChess

Response from MagnetChessApr 9, 2026

Hi Trevor, Thank you for sharing your experience, and I’m really sorry for the frustration caused by the long delay and lack of clear communication. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We understand how disappointing it must have been to wait so long and receive replies that did not give you confidence or clarity. We’re glad to hear your order did arrive in the end and that you’re enjoying the game, though we understand the overall experience did not meet expectations. We truly appreciate your honest feedback and are sorry for the inconvenience this caused. Kind regards, MagnetChess