MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 8, 2026

Hi R S, I’m really sorry to read about your experience and understand your frustration after waiting this long without receiving your order or getting a response. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies. We’re sorry that you didn’t receive a reply to your emails. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. Kind regards, MagnetChess

Response from MagnetChessApr 8, 2026

Hi Dale, I’m really sorry to read about your experience and understand your frustration, especially after not receiving your order and feeling like your concerns weren’t properly addressed. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We’re also sorry for the confusion in communication regarding your order details, as this is not the level of service we aim to provide. If you’re willing, please reach out to us again so we can check your order properly and do our best to help resolve this for you. Kind regards, MagnetChess

Response from MagnetChessApr 8, 2026

Hi Adam, Thank you so much for your kind words. We’re really glad to hear you’re enjoying the game and that it’s something everyone can have fun with. It means a lot to us that you’re happy with your purchase, and we hope you enjoy the next one just as much 😊 Kind regards, MagnetChess

Response from MagnetChessApr 8, 2026

Hi Bob, Thank you for taking the time to update your review and share your experience. I’m really sorry for the long delay and the lack of communication you experienced while waiting for your order. We understand how frustrating that must have been, especially when it was difficult to reach us. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We’re glad to hear your order has now arrived, but we understand that the overall experience was disappointing. We truly appreciate your feedback and are sorry for the frustration this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 8, 2026

Hi Lisa, I’m really sorry to read about your experience and understand your frustration after not receiving your order and not getting any responses. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies. We’re sorry that this has been your experience. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. Kind regards, MagnetChess

Response from MagnetChessApr 8, 2026

Hi Kevin, I’m really sorry to read about your experience and understand your frustration with the delay and the product not meeting your expectations. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies. We also appreciate your feedback regarding the size of the pieces, as this is something we take seriously and continue to review. We’re sorry that you didn’t receive a response to your message. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. Kind regards, MagnetChess

Response from MagnetChessApr 9, 2026

Hi Dave, I’m really sorry to read about your experience and understand how frustrating it must be to still be waiting for your order while continuing to receive promotional emails. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We’re sorry that this has been your experience. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. Kind regards, MagnetChess

Response from MagnetChessApr 9, 2026

Hi Patty, I’m really sorry to read about your experience and understand how disappointing and frustrating this must be, especially after waiting since early December without receiving your order. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We’re sorry that this has been your experience. If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you. Kind regards, MagnetChess