Frank
Getting the run around trying to get replacement parts
So far I have purchased 5 E-bikes through magicycle. Me and my family love them. I'm only giving 4 stars because my last purchase of 2 bikes had issues and the resolution was kind of a back and fourth process. I received both of the bikes and both of them had damaged parts. One issue I fixed myself but the other issue I couldn't. The bikes came with the battery already on the bikes and one of the casings had cracked, something I could not fix nor should I have to. I explained this to customer service and sent pictures and they sent me a video on how to fix it. Again I shouldn't have to fix a brand new bike fresh out of the box. After all the BS I sent the battery back as instructed, got refunded for the shipping charge and then nothing for about a month. I had to reach back out to them to inquire about my replacement battery. After that we got the battery shortly after. We love our bikes but after this experience we are hesitant on any further purchaces...might just use my magicoins on accessories for our bikes and go else for future bikes.
Response from MagicycleJul 22, 2023
Thank you for your feedback. We are sorry that you have this experience, we will keep streamlining processes and enhancing the quality of our after-sales service.