Sandy
They were very responsive
They were very responsive. Got replies to my questions within 24 hours when I contacted them with questions.
Response from MagicycleJul 25, 2023
Thanks❤️ Magicycle provides excellent customer service!

Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.
Magicycle (magicyclebike.com) has 213 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sandy
They were very responsive. Got replies to my questions within 24 hours when I contacted them with questions.
Response from MagicycleJul 25, 2023
Thanks❤️ Magicycle provides excellent customer service!
Marla M.
I love my Ocelot Pro! I’m short and other bikes were just too big. I take it camping. It easily attached to the back of my RV. I can get around the state park and I went on the bike trail for the first time! It was so much fun! The big tires were great on the sandy areas!
Response from MagicycleJul 25, 2023
Thank you for your review. Hope you enjoy riding with Ocelot Pro every day!
Albert E.
I'm 64 and yesterday was first time on it,powerful,so I had settings on lowest,very satisfied on how it did hills since I'm a big guy,280 pounds,was in park for about 3hrs,battery was still showing full,very satisfied with this,I have the step over cruiser pro.still reading all info so im familiar and know the do's and dont's.But so far I'm a extremely satisfied customer.
Response from MagicycleJul 25, 2023
Thanks. Your satisfaction is our greatest motivation.
Mark T.
Wife and i love our Magicycle Cruisers. Love the sleek design and tge power is much more (a good thing) than we expected. The great design and fat tires make the bikes very comfortable to ride. Customer Service at Magicycle is great. Rewarding customers with Magic coins is a great concept. Love earning coins to help with cost of accessorizing our bikes. Happy riding!
Response from MagicycleJul 25, 2023
Thank you for supporting Magicycle!
Nikki C.
We have 2 Ocelot Pros, and we love them. We have 250 miles on them and have had them since February, but we couldn't ride them till April. Best customer service, hands down. Our headlight was broke in shipping. One was sent out right away. I couldn't as for a better company to deal with.
Response from MagicycleJul 25, 2023
Thank you. Magicycle walks alongside you. ❤️
Dennis B.
I did my research on Magicycle and their products. They have the best bikes for the money. I presently own 3 of their bikes and have never been disappointed in the price and performance of any of them. It's great to pedal out to your destination and not worry about being able to get back from where you left. BTW, I'm 71 and have back problems along with arthritis. I'm able to bike again like I did in my 20's. Great product, company, and customer service.
Response from MagicycleJul 25, 2023
Thank you for your support, Magicycle walks alongside you.
Rita J.
I love ❤️ my Magicycle bike 🚴
Response from MagicycleJul 25, 2023
Thank you Rita❤️
J.Zetti
I ordered 2 cruiser pro Ebikes, 1with hi bar and 1 low bar. The bikes came quicker than expected, putting together was pretty straight forward so no problems there. I am a just 6 foot tall man and the mens bike while standing comes right up to my male parts, I wish I would have gotten the low bar bike. the bikes are heavy but not so much as they would be uncontrollable we rode in 2 rides totaling 71 miles. they are a blast to ride and they get me out on the trails. Getting hard to ride my non electric bike, age, knees..... so these are great and get me outside. Love the bikes!
Response from MagicycleJul 22, 2023
Thank you for your review! Wish you many more amazing miles with Magicycle Cruiser Pro.