Mac Duggal Reviews | Read Customer Reviews of macduggal.com

Mac Duggal Reviews | Read Customer Reviews of macduggal.com

Mac Duggal reviews

529 approved reviews, newest moderated first

Natalie
Aug 18, 2023
I ordered a pink ombre sequins dress…
I ordered a pink ombre sequins dress and the sequins was discolored in one part. I submitted a request to replace and I have received one email which took a little over 2 days to receive. When I responded to it with a photo of the issue and shared that I need it for a wedding I am traveling to they have not responded at all. Now I am less than 2 weeks away and crickets. This is the worst customer service I have ever received. I'd expect better after paying $850 for a dress. I will not buy from them again.
Response from Mac DuggalOct 19, 2023
Hi Natalie, We are so sorry to hear about your experience and issues with your dress. We would love the opportunity to discuss this with you further. Please email us at [email protected] and mention this review. We hope to hear from you soon. Customer Support Team, Mac Duggal
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Ben
Aug 18, 2023
Terrible customer service.
Terrible customer service.
Response from Mac DuggalOct 19, 2023
Hi Ben, We are so sorry to hear you are not satisfied with our customer service. We would love the opportunity to hear more about your experience and try to make it right. Please email us at [email protected] and mention this review. We hope to hear from you soon. Customer Support Team, Mac Duggal
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Lisa M.
Jul 16, 2023
Poor Quality Dress & Terrible Customer Service - see my update for improved service
Updated review - new customer service rep Kelleen reached out to me and we came to a satisfactory resolution of my issue. It was months of frustration, but Kelleen was empathetic and helpful. She listened to me and resolved my complaint within 10 minutes. I hope that this is the manner in which Mac Duggal will handle issues going forward. Kelleen was a great hire for their customer service team. I wish I had read these reviews and not the ones on their website! The beads came off my dress before I could even wear it, and I paid a seamstress $100 to fix the week before my son's wedding. At the wedding, the dress dropped beads everywhere. There are whole areas without beads now. $500 for a dress (plus $100 for repairs) that I can't wear again, and all they will offer is 10%. Terrible customer service. Also, there is no way to post a review on their site - they post only a number of positive reviews for the dress, which are clearly curated by them. This is fraudulent.
Response from Mac DuggalOct 19, 2023
Hi Lisa, We want to apologize for the issues with your dress and would love the opportunity to make this right. Please email us at [email protected] and mention this review. We hope to hear from you soon. Customer Support Team, Mac Duggal
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Beth S.
May 24, 2023
I would give zero stars if I could
I would give zero stars if I could. My $800 dress arrived damaged. The thin spaghetti strap was literally hanging by a thread. I contacted customer service, who asked for photos, which I sent. Then, crickets. They have ghosted me despite my following up multiple times. Very poor response for a company that “takes the quality of our dresses very seriously” per Paulina in customer service. Do not do business with this company. They do not stand behind their products.
Response from Mac DuggalOct 30, 2023
Hi Beth, We are so sorry to hear about the issues with your dress and that you are unhappy with the service provided. We would love the opportunity to discuss this with you further. Please email us at [email protected] and mention this review. We hope to hear from you soon. Customer Support Team, Mac Duggal
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vjack
May 19, 2023
Problems with sizes and support
This site has beautiful dresses but it takes their customer support 1-3 days to answer your questions or issues with order. They do not have an online chat. Also their site is not up to date. The size I chose was available but I then received an email that it was not available.
Response from Mac DuggalNov 2, 2023
Hello, Thank you for taking the time to share your experience and providing us with honest feedback. It is important to us that our site consistently reflects accurate stock and gives our customers a seamless experience. We will continue to track any issues and take action where needed. We have recently revamped our customer service department and have put a lot of focus on quicker response times. We are committed to elevating the customer experience and hope you will give us another chance. If you would like to discuss your experience further please feel free to reach out to us at [email protected]. Our hours are Monday-Friday, 9am-5pm CST. We hope to hear from you soon. Customer Support Team, Mac Duggal
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Thomasina
May 17, 2023
This is the worse company ever!!
This is the worse company ever!!! If you want a Macduggle dress I advised you to buy it from one of the sellers Nordstrom, or Dillards, but never from Mac duggle, their return policy is crazy. They will charge you $12 for shipping, then it takes 10-15 days before you receive an e/mail stating that your return has been approved and your funds will be deposited with in the next 10 days. It takes 20 -25 days before your money is returned, THAT’S CRAZY NEVER BUY FROM THIS COMPANY They are QUICK removing your finds but very SLOW RETURNING THEM!!!!!!!!!! Haven't gotten my refund yet.. I sure wish I would have read these reviews
Response from Mac DuggalOct 30, 2023
Hi Thomasina, We are so sorry to hear that your refund took longer than anticipated and appreciate your feedback regarding our return policy. We also want to apologize for the delay in response to this review, as we have just recently revamped our customer service department and are circling back with customers and their concerns. We continue to put a lot of work into shortening refund times, but can get behind during high volume periods. We apologize that you experienced this. Having you as a customer is important to us, so if you would like to discuss this further, please email us at [email protected] and mention this review. Thank you for your honest feedback and we hope to hear from you soon. Customer Support Team, Mac Duggal
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sreed
Apr 25, 2023
Wish I had read these reviews first
Wish I had read these reviews first! VERY limited return/exchange (14 days from SHIPPING) and no customer service whatsoever. Package came with no shipping inserts/ return information/invoice. I was out of town when the package came and now stuck with an expensive dress that does not fit and I can’t even do an even exchange to a different size. There is virtually no customer service to appeal to. I have multiple weddings and events coming up and I definitely will not be ordering anything else from this company.
Response from Mac DuggalOct 30, 2023
Hi there, We are sorry to hear that you were unable to contact us and get a resolution. We also want to apologize for the delay in response to this review, as we have just recently revamped our customer service department and are circling back with customers and their concerns. We have made sure that our customer service email address and phone number are accessible and have adjusted the return policy to start at the delivery date, instead of the shipping date. We apologize again for your experience and hope you will give us another chance. If you would like to discuss this further, please email us at [email protected] and mention this review. We hope to hear from you soon. Customer Support Team, Mac Duggal
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Jacqueline H.
Apr 24, 2023
Attempted to return my dress within the…
Attempted to return my dress within the 14 day time period and wasn't provided with a packing return slip. Now it's past the 14 day window and they won't honor my return. Horrible company!
Response from Mac DuggalNov 2, 2023
Hi Jacqueline, Thank you for taking the time to share your experience and providing us with honest feedback regarding our return policy. We have recently revamped our customer service department and hope you give us another chance. If you would like to discuss your experience further please feel free to contact us at [email protected]. Our hours are Monday-Friday, 9am-5pm CST. We hope to hear from you soon. Customer Support Team, Mac Duggal
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