Mac DuggalReviews of macduggal.com

Response from Mac DuggalSep 22, 2026

We’re sorry for the confusion regarding your refund amount. Your original order total was $324.99, and your refund of $251.14 reflects deductions totaling $73.85. This included $40.38 in return shipping and handling fees, as well as $33.47 in non-refundable shipping, duties, and other international order fees. These charges are separate from the merchandise refund and therefore were not included in the amount returned to your original payment method. We understand how disappointing it can be to receive a refund that is lower than the original amount paid, and we’re sorry this was not clearer during the return process. Mac Duggal Customer Care

Response from Mac DuggalSep 8, 2026

Hi Seamus, We’re sorry for the frustration this situation has caused. We would, however, like to clarify what occurred with your return. Our returns process requires each item being sent back to be registered through our Returns Center so that it can be properly identified, tracked, and refunded. In this case, two dresses were placed in the same package without both items being processed according to those return instructions. When the package reached our facility, our team was only able to confirm receipt of one dress. We refunded the item we could verify as received and have reviewed the matter further with our warehouse team, but unfortunately we have not been able to locate or verify receipt of the second dress. We understand this is not the outcome you were hoping for, but we are unable to issue a refund for merchandise we cannot confirm was returned to our facility. Mac Duggal Customer Care

Response from Mac DuggalAug 25, 2026

Hi Irene, We’re sorry to see that you remain disappointed with your experience. Once we confirmed that your international shipment had been lost in transit, we issued a full refund to your original payment method. Because we are unable to create replacement shipments for international orders, we also offered a discount code should you wish to place a new order. We recognize that the initial carrier information and communication surrounding the lost shipment could have been clearer, and we apologize for that confusion. While we understand this was a disappointing outcome, your order has been fully refunded and our team has provided the available resolution for the lost shipment.

Response from Mac DuggalAug 24, 2026

We’re very sorry for the frustration and disappointment this experience caused, especially when you were counting on your dress for an important occasion. Once we confirmed that your package had been lost in transit, we issued a full refund. We understand that you would have preferred for us to simply resend the dress; unfortunately, we are unable to process replacement shipments for international orders. Our team instead provided a discount code should you wish to place a new order. We also apologize for the initial confusion regarding the shipping carrier and that our communication throughout the process did not provide the clarity you deserved. While we know a refund doesn’t make up for the disappointment of not receiving the dress you selected, we’re sorry this experience fell short of your expectations.

Response from Mac DuggalAug 24, 2026

We’re very sorry to hear how disappointed you were with your dress. When you contacted our Customer Care team, we responded to your concerns and requested photos so that we could review the issue and determine how we could help. Unfortunately, we did not receive a response to that request, so we weren’t able to complete our review. We would still be happy to take another look. Please reply to our last email with the requested photos, and our team will be glad to review your concerns further. Kind regards Mac Duggal Care Team

Response from Mac DuggalAug 6, 2026

Thank you for taking the time to share your experience. We're truly sorry to hear about your disappointment, especially with such an important occasion as your son's wedding. We understand how frustrating this situation has been. As a courtesy, our team made an exception to our return policy by accepting your initial return after the 14-day return window had passed, and we also facilitated an additional exchange when you reported an issue with the replacement dress. We always strive to provide a positive experience whenever possible. Regarding the damage you later discovered, we understand why this was upsetting. However, because the concern was reported approximately six weeks after delivery—well outside our return and inspection period—we were unfortunately unable to determine when or how the damage occurred, and therefore could not approve a refund or replacement under our policy. We appreciate your feedback, as it helps us continue to review our processes and maintain our quality standards. We sincerely regret that your experience did not meet your expectations, and we wish you all the best at your son's wedding. Kind regards, Mac Duggal Care Team