Mac Duggal Reviews | Read Customer Reviews of macduggal.com

Mac Duggal Reviews | Read Customer Reviews of macduggal.com

Mac Duggal reviews

Showing 16 reviews with 3 stars · Clear filters

Alison
Sep 17, 2026
A little disappointing for price.
Beautiful dress, fit is perfect, and the material is lovely. However the quality of the sowing along the seams leaves something to be desired, particularly considering the price. A €350 dress should be well put together, but the dress I got had puckering all down one side. Still looks nice on, but not what I expected for a dress of this price.
Response from Mac DuggalSep 22, 2026
Hi Alison, Thank you for sharing your feedback. While we’re so glad to hear that you love the fit, material, and overall look of your dress, we’re sorry to hear about the puckering along the seam. We understand your disappointment, particularly given the price of the garment. We don’t see that you’ve had an opportunity to connect with our Customer Care team about this yet, and we’d be happy to take a closer look. Please reach out to us with your order information and a few photos of the affected area so our team can review this for you. We appreciate you bringing this to our attention. Mac Duggal Customer Care
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Mariam
Sep 5, 2026
The dress was beautiful and I was very…
The dress was beautiful and I was very pleased with its overall appearance. However, I would have appreciated a more refined and polished finish, as some of the detailing could have been better put together. I was also quite surprised to receive the dress in a plastic bag rather than in a garment bag, as I had expected more appropriate and secure packaging given the nature of the purchase.
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Barbara O.
Jul 23, 2026
I bought a dress for an upcoming…
I bought a dress for an upcoming wedding, and it matched up, with all the sizing except for the length. I’ve had to,spend nearly the same cost of the dress on getting it extended. I’m 178cm tall. There’s no denying the quality and I’m sure, had the bride set her heart on us all wearing this dress, sent it back. I just so tired of dress specialist insisting that we come in one height. The length was shorter than advised on the dress measurements. Please please provide extra length options or at least stick to the advertised length.
Response from Mac DuggalJul 27, 2026
Thank you for taking the time to share your feedback. We're glad to hear you were happy with the quality of your dress, though we're sorry the length didn't meet your expectations. We know that finding the right fit can be especially challenging for taller customers, and we appreciate your suggestion about offering additional length options. We'll be sure to share your feedback with our design team as we continue to evaluate future collections. If you're shopping for another special occasion, we'd love the opportunity to help. Please email our Customer Care team before placing your order—we'd be happy to recommend styles that tend to work well for taller customers and help you find the best possible fit. You can find us at [email protected].
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Devon
Mar 18, 2026
Don't expect to see the dress on you
Lovely dress although it was huge. But i couldn't see how the dress looked on me because there was a giant white ribbon running around the bodice and skirt that prevented it from lying correctly or for me to really view it's look. For a $400 dress, I should be able to see it on. I will never order from them again.
Response from Mac DuggalMar 30, 2026
Hi there, Thank you for your feedback — we’re so sorry to hear about your experience. The ribbon you’re referring to is intentionally attached to all of our garments as a quality and return-control measure, ensuring each piece remains new and unworn for every customer. That said, it’s designed as a loop and can easily be rotated to the back of the dress so you can properly see the fit and overall look from the front while trying it on. We understand how this may not have been clear, and we truly appreciate you bringing it to our attention. Your feedback helps us improve how we communicate these details to our customers. If you have any further concerns or need assistance, our customer care team would be happy to help. Warmly, Customer Care team
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Tatiana G.
Feb 24, 2026
The real color of the dress was darker…
The real color of the dress was darker than the image on web. And it came in a box without protection, only with a transparent plastic. It arrived to Spain damaged. Some decorative stones were lost and I must repair it. I wouldn't choose this shop anymore
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Elahe A.
Feb 18, 2026
The dress has a run in it
The dress has a run in it. I did email and got a response from a bot. Still waiting for customer service
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Samiah A.
Jan 10, 2026
Beautiful dress fits great and…
Beautiful dress fits great and flattering But I expected it to come with a proper dust bag not a plastic one And the color is different than the picture irl it’s more like a bubblegum pink rather than a baby pink (blush)
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Debra W.
Dec 20, 2025
The dress I purchased is beautiful but…
The dress I purchased is beautiful but not as described on the website. It was described as fully lined with sheer sleeves. It arrived with a camisole bodice which makes the chest and back sheer. Big difference. Mac Duggal had no remedy and it was either send it back or keep it.
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