Mac DuggalReviews of macduggal.com

Worst experience ever. Can’t believe I didn’t do more research. I was so desperate for a dress for a gala I bought two from here. Worst quality I’ve ever seen, it looks 20 dollars Vs 400. I’m a few days past my return window ( they make it super short on purpose) and now I’m stuck with 800 dollars worth of dresses I’ll never wear. Do yourself a favor and go anywhere else on earth. Total SCAM of a company. I’ll write it wherever I can to save someone!

Lots of options to choose from at various price points. Quality products and their customer service representatives are friendly and helpful. I would order from here again.

DO NOT BUY FROM HERE!!! Made a mistake, which I own up to, and tried to return a dress past the allotted date (I’m already wearing a different MD dress for a wedding I’m in). The customer service reps were extremely dismissive and unaware that I really needed help so I didn’t waste $400 (on a cheaply made, beads falling off) dress. Lied and told me a manager would call me back, never did. Once I finally spoke to said manager, (by finding random numbers and calling them online) she didn’t even know she was supposed to call me back. I really regret buying from them, and worse than the quality of their product is the quality of their customer service. I hope that by leaving this review, I stop someone else from making a horrible mistake and buying anything from this company. Adding an update (May 15, 2024) to say that once I was offered an exchange for store credit (which I will never ever ever use thanks to the horrible customer service and bad quality of dresses) I waited the “10 business days” and more, then had to call customer service in order to receive my money. The girl stated that “the email never sent, but everything was processed”. Basically, this company thought I would forget about 400 dollars and they wanted to keep it for themselves, along with the dress I sent back. Please read all these reviews, having all 1 star reviews speaks for itself. Don’t get involved with Mac Duggal.

Didn't fit. The charge a $12.00 return fee on a $600 dress. Tried to call. No phone number on website.

I received the most beautiful dress but had to exchange it. I had to pay for the second one while my one was returned. They received it but still not have reimbursed me for the expense. They owe me $498. It's been a month. Don't buy from them!

I had posted a review titled REVIEWS HAVE ME WORRIED to which I received a prompt response from MD - Thank you. My first order arrived PROMPTLY, the GORGEOUS dress was ready to wear out of the box - but sadly, I had to exchange for a smaller size. I called customer care and Miss Hailey provided terrific assistance - my exchange for a smaller dress size was done within a week The smaller size was also big so I called for the next size down to that - not even caring that the original color was unavailable in my size — I did inform Miss Hailey that it had arrived in TERRIBLE condition - it was WRINKLED, CREASED but she assured me she would check with the warehouse/shipping for quality - but I guess they didn’t. Still, undeterred, that I had missed the window for the date I needed the dress for - I thought maybe the third time would be the charm - it wasn’t. The 3rd dress fit nicely but arrived TERRIBLY WRINKLED and CREASED like the second order. I just couldn’t understand how the first order arrived in such perfect ready to wear condition only to be followed by these two awfully packaged items. Honestly. If you go to any store - you don’t expect to pay $398 for an item to arrive in this awful condition. I tried calling earlier today to initiate my return for refund - and I was unable to get through on both tries. Mac Duggal, I honestly hope this isn’t a pattern in my attempt to satisfy my consumer dissatisfaction with my item for a refund. … as far as the dress I ordered - it is beautifully made, details to the zipper, pleating, quality of material were divine - but sadly ended there with whoever handles/oversees your shipments. will try again tomorrow to start my return for refund … but I truly hope to find your dresses/gowns in local big name store to ensure the ready to wear quality your pieces deserve are placed along with the dress on the hanger.

Whatever you do, do not BUY a dress from this criminal company. I bought my wedding dress from them and all the rhinestones are falling off. It cost $598 and is the quality of something that probably cost $20 to make. They are criminals and it is a total scam company. I am confused how they are in so many high-end retailers when they are literally the worst quality. I would compare quality to H&M. Don't bother reaching out to customer service because they do not care. Updating that they suggested I go to Joann fabrics to get replacement rhinestones. What a joke! Do not give this company your money.

I love my dress. The original was too large so I sent back to exchange size. I followed all directions for exchange. It was simple, fast and easy. I love my new dress! I will wear at my daughter's wedding.