mac.bidReviews of mac.bid

I recently tried Mac Bid and it was a complete disappointment. I purchased an open box folding table that should have been labeled damaged since it had a huge chunk of the table coming off. I also purchased an open box pet vacuum that should have been labeled partial or missing parts because when I opened the box there was no vacuum. The only thing in the box were the attachments and the bag that holds them. The only way I found to contact them is through email and they didn't seem to care and just want you to buy there expensive membership so you can make returns. I will never purchase from them again and I would not recommend Mac Bid to anyone.

I won a sealed like new item was charged almost $40 for an office chair without an arm rest and a stand. When I reach out customer service I was told they could not do anything about it because the auction was closed and I should have check the item before leaving the premises.My point is why are they labeling it Like New if its incomplete? What a waste of my 40 minutes travel time and money for something that's impossible to fix.If its missing a screw is fine but a stand and arm for an office chair???

Bypass this auction, this auction charges a $3 fee plus the normal 15% seller fee, which is higher than other auctions in the area. The difference between this and other auctions, is that Mac-Bid does not accept returns regardless of broken items or them out and out selling you a completely different item than what was advertised. It's literally a hit and miss if you're going to get what you think you're bidding on in the first place. They do sell insurance though, to cover a return if they mess up and sell you something broken or incorrect. Yes, YOU have to pay for the insurance in case they sell you a broken or incorrect item. So far I bought a canvas wall art that came with a broken frame and a patio umbrella that was broken in half. Both were listed as open box, and both were unreturnable.

Angel at the Shertz, TX location has been so helpful to me! She has really gone above and beyond to help me get my items. I am disabled due to chronic illness and have difficulty getting there and getting my items. She has really helped me out’

Won bid on 2 separate paddle boards. I live in California (son lives in Az). I was going to visit them but instead just after I won I found out I had to stay in California to take care of my 98 yr old mother so I’d be unable to travel. Spoke with customer service, explained what had happened and because this was my first purchase from MacBid I confirmed my son could pick up my items so they added his pick up info on my account. My son drove 1 hour to the Phoenix location. ‘Stephen’ refused, stating I had to be present for the 1st pick up. Son explained what had happened and that I had already spoken to customer service who was well aware and said he was ok to pick it up. ‘Stephen’ was extremely rude (daughter in law was on the phone with me and I heard the whole conversation). They told me ‘Stephen’ just sat back in his chair smugly told my son I had to pick it up or forfeit. I live 6 hours from Phoenix unable to get away due to need to care for my 98 yr old mother. HORRIBLE HORRIBLE management skills. Spoke again to customer service who spoke to corporate and apologized for his behavior recommending I forward an email. Offered 2 options, refund or I had to pick it up. We had a family lake day planned and as a result had to cancel it. I truly don’t think anything will become of the complaint or be resolved either way. They don’t care. I will not (advised other friends and family also) purchase from MacBid. I was only paying $65.00/$80.00 less than Amazon pricing anyway. Actually a little glad I found out this early about MacBids. Saved me alot of future agitation. After reading reviews that 95% of the customers are unhappy.

Used MacBid for years, not anymore! They lost an item I won and said they would refund me within 2 days, they didn't so I reached out to customer service for over 3 days and over a week later I disputed it with my bank. Had they communicated I would know what was going on. I have now been banned indefinitely because of their incompetence and lack of response

I bid on a porch Buddah Statue 2 FEET large. I recieved a 10 inches figurine. The Customer Service (not sure why they call themselves like that) said it was my responsibility to inspect the items prior to bidding. I asked if that meant that I could walk into a store and open all the boxes and packages for inspections prior to bidding - of course there were no answer to that, Customer Service just dissapeared.

I won keychains. Employees mis-marked the box and I received car parts. Contacted the warehouse, in Schertz, Tx. AI bot advised they didn't take incoming calls. A ticket was generated, no response. Called again the following week. I have a ticket, someone would call me in 24 hours. Again, no call. I emailed "help" - to get told, basically, too bad-so sad. I didn't want a refund, I wanted to return the car parts and get my keychains. Nope! Mac.bid offers NO CUSTOMER SERVICE. Beware. Inspect your items before you leave the warehouse.