mac.bidReviews of mac.bid

Giselle, Goose, and Jayden are the sweetest people! They take time to get to know their customers and interact with them. I love to see their smiling faces.

Won bid on item labeled like new- came obviously used and was missing over $30 worth of hardware and other pieces. Called to get refund and was told they could not offer one as it is implied in their agreement the items are sold as is and i did not pay for insurance (bribe) despite them mislabeling it as ‘like new’. I was told it would be assumed the items could be used/damaged/missing pieces because of their user agreement. I’d say id expect the condition to be ‘like new’- i had gotten into an argument with their customer support over this and they told me they've said this to many people today alone. Very unprofessional customer support and sleezy legal tactics.

While I’ve gotten a few semi-deals, too often the products are damaged, broken or listed incorrectly. I was able to return an item that turned out to be something completely different than the description. My last straw was this “open box” pop up canopy. To me, open box means just that. Not used or worse, damaged. Well, after spending close to $80 after fees, etc., we got this home and tried popping it up. It was horrendous. Metal rods broken, top canvas ripped in several spots like it was dragged! I’ve vowed to never use that website again. Buyer beware!!

Regarding "customer service" I've been using their services for a while and it's ups and downs with the sort of things and I get that. But I had an issue and I went to customer service about it. I made a phone call and was totally leave a message so I did. And apparently that was just so nobody had to actually take responsibility and text me the answer to the problem. Which didn't really allow for a conversation about it because it was what it was. And they also claim that there could never be a glitch in their technology. Which is obviously not true. I was very displeased at the rudeness of this person. So good luck on your bidding, and more luck on having to deal with their customer service. They showed quite a lack of communication which I guess is indicative of the generation that I'm guessing is in charge of this.

The things I bought don’t work. The back massager, the head massager do not work.

From start to finish this was a disaster. I use the slide bar to place my Mac bid and every time I kept saying bid it put a different number higher than I was saying I would bid and it changed it after the slide. The item I purchased was marked as open box. This item does not turn on it was missing all the parts and thread. It was used. It was dirty. The person who inspected this item and marked it on the website was deceitful. It takes 15 minutes to get to pick up location. This company needs to do a better job of not deceiving the customers and giving accurate information on their website. I I asked the person that was at checkout about speaking to somebody about what happened to me on the bedside. He said oh you have to email them. Will I email them immediately and the response was it may take over a week to respond to you because we’re so busy with customer complaints. Now I know why. And you have to return a Now I know why. And you have to return an item within five days so again deceitful, misleading, bait, and switch

I placed a bid a on a kwickset lock/handle. Item was described on website like new. Won bid, picked up merchandise and it's missing the hardware and keys. Like new my !!!

I was unfamiliar with this site. I made a purchase but it wasn’t until after I paid for it that I understood that I only had 3 days to pick it up. It explains that if you cannot make the date just place a hold on it. When I tried to do that I was it with a $10 non refundable fee. This is an unethical practice. Rules are displayed after purchase. Also, if you want to return there is a 25% restocking fee. I say avoid this site. NELLIS auction is much more customer friendly and these rules don’t exist there. Avoid!