mac.bidReviews of mac.bid

We love MAC.BID and buy stuff often from there.

I absolutely love mac and the workers are super friendly. My granddaughter thinks of some of them as aunties and uncles. I go almost every day; the deals are too good to pass up. I filter to purchase things like new and I am never disappointed. I bought a small refrigerator for 40.00 that retailed for 260.00.

I purchased 17 items. 14 were damaged, missing parts, do not fit the description. Dealing with this FRAUD of a company is a joke at best. Most of their warehouse employees are basically rude "losers", who were put in a position of "responsibility" and it has gone to their head. "Oh well, thats the way it is!" is NOT a response. They want you to spend $7 to see if they did not lie about the description, then a $3 lot fee, then 15% add on. When the description of the item at an auction does not match the item, then it is known as FRAUD!! I received 3 items which are not even the same color or have the cords. In other words USELESS. Yet they claim its open box. They slammed a large metal multipiece artwork into a box and bent, scratched all the pieces. They are going to get in DEEP trouble and deservedly so for fraudulent selling. I will NEVER go back! My advice to you is buy it direct from Amazon. mac.bid is a rip off, that all they care about is going on volume and non repeat customers.

Monroeville is absolutely the best. Every experience wonderful. R. Giles

Let me be clear in stating that the employees at the actual store locations in Pennsylvania (Butler, Pgh. Mills, Monroeville, Robinson, Washington) are absolutely wonderful…Especially the employees who check your membership at the front door and the individuals who check you out when you leave. However, I’ve unfortunately had to contact their customer service contacts via email at help at MAC.BID.com several times. I’ve never contacted them with a complaint. I’ve only sent several questions that I had pertaining to membership, etc. Each time, the people who respond are very short, display absolutely no customer service skills and nothing short of rude. They portray an attitude that I am interrupting their day and they can’t be bothered to answer my questions. I’ve trained over a thousand CS representatives in my 25-year career for a fortune 500 company and If ANY of our employees ever treated a patient/customer the way these Macbid employees do they would’ve been written up and retrained at the very least. This company needs to immediately provide extensive customer service training to the individuals who are supposed to “help” their customers. If they aren’t able to professionally answer an email, which is the lowest level of customer service someone could possibly provide other than a chat bot, they shouldn’t be working with customers.

This past week was my first time and it will not be my last! Easy to find, signs posted so you would know where to go, employees were very helpful to give me the run down on how to scan, locate, and check out at the other door. Very organized and was very easy to go in and get my items, even had flat bed carts if you needed. The app was easy to navigate and set my location and search different area of items so it was not over whelming.

Gave me the run around about a return and having an issue with a recent purchase that applied the assurance to the wrong item because of their faulty website. Terrible customer service and the Robinson manager was terrible and making weird accusations about knowing and having seen me there before. I reported it to management as the time he was referencing I was with my 3 year old. I will never do business with them ever again after this experience. They did a bait and switch and sell garbage and refused to review anything despite their own policy saying the item will be evaluated at ANY store by management. These stores only care about profit over quality and customer experience. Will go above and beyond to not give a refund but not to investigate misleading advertisements of junk items and investing in their garbage website.

I think it should be Handicap easier ! And I didn't know how to do the processer I have never been there !