mac.bidReviews of mac.bid

I won and item on 2/13/25. Attempted to pay on 2/14/24 as I no longer keep my cards open for auto pay to prevent fraud. They have a new card saving service called LINK that keeps your card on file for auto pay. I unlocked my card to pay via the app on 2/13 & 2/14 only to continually get a blank page or a notice that the payment transaction could not be completed. Emailed support on 2/15 @ 9am. Received an automated reply saying one of the team members would get back to me in 1-2 days or to call the call center at 412.790.2821. Received an email from Madison on 2/15 explaining the account may need a $25 fee to be reactivated and she would talk to the accounting department and get back to me. Again I explained to her that there was no notice that my account was deactivated and that the app either had a blank screen or indicated the transaction cold not be completed. I asked how the auctions won on 2/12 could be paid for without an issue while using a PC on 2/15 but not the app, but the auction won on 2/13 indicated I call the office. No further response was received by phone or email from mac bid. Pickup date for the auction from 2/12 was 2/17. When I looked at the app, the items from the 2/13 auction were not on the pickup page. I figured again it was an issue with the app, and I paid the additional hold fee of $5 for the item from 2/12 so that I could pick up both items today 2/18. When I get to the Yinz bin side in Butler and asked why my item from 2/13 was not showing on the pickup. The young lady called the floor manager Ryan over. When he came over I asked him why an item won on 2/12 was available and I paid for a hold, but the item from 2/13 was not there. He goes on to tell me that the item from 2/13 was abandoned as it should have been picked up by 2/16 as that location is open 7 days a week and everyone knew that. I asked him how was I supposed to know that and he said it's in every auction for Butler, it's posted on the building and everyone was EMAILED to announce they were open 7 days a week. Again I asked how can one auction won 2/12 be due for pickup on Monday 2/17 and the one from 2/13 be abandoned on 2/15? Again he defaulted to everyone knows this location is open 7 days a week and an email was sent out and it's posted on the sign to notify everyone. I asked him when the email was sent out, he said had to go check with the store manager. He came back to tell me that they would be refunding the amount of that item and it will take 5-10 days to be sent back to my card. When I got home I looked at my email and I found and email announcing the Butler location would be open 7 days a week. The email was received 2/14 at 10:14 PM! No where in the email was any information that auctions won PRIOR to that 2/14 email would experience shorter pick up days. Also Ryan said that people need to look at each auction to see what days they are open and when the 3 day pickup would be needed. Again, looking at that email, the hours fall all locations are still MONDAY - Friday. Attached is the announcement email, and the notice of the auction won with the pickup day, in small print at 2/15, and times still listed as Mon-Friday. This location has become inefficient and very lax in their service and organization. I've also paid for items won on 1/21 and 1/28 to be transferred to Pgh Mills. One was just received at the Mills location on 2/12 and the other has yet to arrive at the Mills to date. Today will likely be the last time that I bid on items at this location. They are "understaffed" and very good at offering excuses and "technical inexactitudes". Avoid this location like the plague until they get their act together with adequate staffing and communication between the customer service department and locations. Also be weary of the whole business as they are constantly presenting an inadequate and poorly functioning updated website and app. The functionality of the phone app and website via PC are horrid.

Been bidding on this site for a couple months and this place is a hit or miss. Items that aren't electronics are worth it most of the time. So far it's been 50/50 on the items I've purchased. Baby items and furniture have been good, but I've had a couple instances of a different item in the box than what was posted online. But on electronics, I've either had missing remotes, power cords, and missing the actual unit inside. They do offer an insurance to return the item, but when your bidding under $10 on some items, it's not worth it since the insurance is non refundable. They do offer an inspection prior to bidding, but it's definitely a process. I purchased a antenna for a couple bucks plus all the fees that was listed as open box, and brought it home to find out there was no antenna inside, just some parts that didn't belong to item. I bought a bassinette, that had a playpen inside. I also won a t-shirt heat press, that had a used George Forman grill inside. Not the items described in the postings at all. They list the items as inspected before selling, but someone is clearly not paying attention. I think that is a major glitch to list the main items as just an open box, to not have the actual unit inside they advertised. I've pretty much learned from my experiences, avoid the electronics, and stick to the furniture. They need to have a better system for returns if there is a mistake made on the item described and listed.

The buyers premium was a total surprise. I was never told. It's a rip off.

Bought an electric scooter for $51 dollars plus fees, brought it home, and it doesn’t work. Cannot return or get a refund as I did not purchase the buyers protection.

I won the auction for a InstaPot that was listed as "like new". I picked it up, took it home and unpacked it. To my dismay it was broken into 3 pieces. The plastic supports were broken off with the screws in place, wiring disconnected and missing sealing ring. Customer Support informed me I should have inspected it before I left their property and that I could return it to their warehouse to review my options. Too much hassle for an item advertised as "like new ". Third strike. I will be closing my account!

You can get excellent deals at mac.bid A couple suggestions I have is if you want to bid on an item try to go before the auction is over to inspect the item for damage or missing items and even though it’s a couple dollars more in case there is something wrong you only get a one time courtesy return after they do not give any returns . I recently purchased a double vanity sink and the top counter was cracked. The return agent in Monroeville Pennsylvania was wonderful and help me with my return.

I love Mac Bid. Yes, I’ve made some bad purchases, but on a whole, I have saved so much money. I don’t shop anywhere else. A shout out to their employees, who are always so helpful. A special thank you to Andre. I was not feeling well at all and he checked me out and took my cart to my car and loaded all my items in car for me. I’m 70 years old and really appreciated his kindness.

I have bought a lot of items from the Warren and Boardman, OH warehouses in the past year. The Warren site has very helpful staff that will load the items in my SUV. I understand that the "open box" items may have defects or missing parts. This happens to me about 20% of the time. Some of these should have been listed as "damaged" (there are often times notes in the box saying what is wrong with the item) rather than listed as "open box." What I take issue with is taking a picture of an item (a bad picture at that), describing it and linking it to the product at Amazon--but it is not the product in the box. Since it is sometimes very difficult to visualize what is photographed it is a shock to see a totally different product when you open the box. The product received is usually inferior to what was pictured. If the item received is not what is described MAC.bid should take it back--it is their error, not mine. They tell you that you should have checked it out first or bought the insurance. I did try once to check out an item before I bid on it but the boxes were piled so high I couldn't get out the box I wanted to inspect--if I would have tried to get the box out I would have toppled all the boxes and probably hurt myself. The most disgusting issue happened twice. I bought a rug and it had obviously been used and was filthy (you could not tell from the picture). The person inspecting the rug could have easily seen the filth and the product should not have been listed. The second item was a $50 filter for an air purifier. Whoever bought a new filter from Amazon took the new filter out and put their old/filthy filter in the box and sent it back to Amazon. So, Amazon did not inspect the return and MAC.bid did not inspect the item. My recommendation would be to NOT list items that should be thrown in the trash. "Open Box" does not mean worn out, broken beyond repair, or filthy items! The bid prices are going higher and I am getting more defective/dirty or misrepresented items so I probably won't be doing much business with MAC.bid.