LutherReviews of luthersales.com

Response from LutherFeb 5, 2021

Awesome review! Please know we are extremely appreciative of both your 5-star reward as well as your genuine heartfelt comments. Be assured we will continue to work hard to earn your business. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherFeb 3, 2021

Thank you Niki for your loyalty and business over the years. We are lucky to have clients like you who are willing to use this social media platform to speak so highly of us and more specifically John. I know John really appreciated your kind remarks and your acknowledgement of his great service. Be assured we will continue to work hard for your business. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherFeb 3, 2021

Hi Ikeshia, What a marvelous 5-star review! I absolutely love and thank you for being so candid regarding your experience with Mike Morolla. Mike does a fantastic job for us and has been part of our team for many years. You raise an important point in your review and that is "second chances". Let me tell you Ikeshia, we believe in second chances. You are living proof that everybody deserves a second chance. Thank you again for your business and we look forward to working with you again in the future. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherFeb 1, 2021

Hi Chris Please accept my apologies for your frustration. I have spent a good part of today being briefed on your case file. While I understand your frustration, based on what I have learned I think your frustration is being misdirected to us. As I understand, we authorized the return and when the merchant in this case Amazon didn't issue credit Debbie our lead service agent explained that we need tracking from you as proof that you sent it back. The supplier has no record of the return and you have not been able to provide us with any supporting documentation. Provided you would get us tracking or proof that it was received by Amazon we could most definitely work towards getting you fully credited . In this scenario, we would get credit and you would get credit; everyone would be happy. I am aware that we told you as recent as today that if you can provide us that tracking or some form of proof other than your word, we will get this credit processed. I am in receipt of an email from you also today where you said forget it, you don't save receipts and that you no longer cared. You went on in your email to suggest we should just credit you based on your word. Think about what you are asking.......you want to be able to pick up a phone call a merchant and say credit my account for several hundred dollars because I shipped something back. You find it unreasonable that a merchant would require proof of the return or a simple tracking number where we could do the leg work on your behalf. Chris, there are few companies like ours as committed to service however, I don't think your being reasonable to suggest that we should just credit your account back no questions asked based on you telling us you returned something. Perhaps I am missing something, hopefully I am. In spite of your comments, we are extremely reasonable people, highly motivated to service our clients however, I can't be expected to absorb a credit on my end for merchandise returned unless the client has documentation to support the return. Imagine the exposure I would have if I allowed every client to call me for credits on their MacBook, iPhone, TV's and other electronics just by calling and asking for credit. No proof just tell us you returned it and we will issue you the credit. We are happy to work with you but we will require tracking or some proof that your merchandise was in fact returned and received on the other end. Thank you for understanding and again sorry for your frustration. Eric Eric D Glickstein President

Response from LutherJan 29, 2021

Thank you Sheri. We absolutely love your review and your heartfelt comments. We have built our business in helping people get what they want on terms they can afford. Your post tells us we accomplishing what we have set out to do. Clients are often so quick to post a negative review; I must tell you it is refreshing to see a review that not only speaks to our high service levels but to the company's core value proposition. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherJan 29, 2021

Outstanding! Merri when I read this I was so excited for Terri Nelson. Terri is awesome. I have to tell you, we get so many reviews and in most of them the client is interacting with a sales associate or someone in customer service. Just so happens that someone like Terri is often the first point of contact and she does her job so well that it is not often anyone has to interact with her.....well not only am I thrilled to see that you received exceptional service but I am also thrilled to see your willingness to acknowledge Terri. I cannot wait to share this review with and our entire team. Thank you very much and please know we appreciate your business and eagerness to pass our names on to your fellow colleague and family. Wishing you well, stay safe. Eric Eric D Glickstein President

Response from LutherJan 27, 2021

Thank you Pamela for your business. We really appreciate your 5-star review and your kind comments acknowledging the great service that Kenton delivers to you and his entire clientele. Wishing you well, stay safe! Eric Eric D Glickstein President