Ben C.
Larry was awesome
Larry was awesome. Glad I got a chance to work with him.

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Luther (luthersales.com) has 743 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent

Investments & Wealth · New York, New York
Excellent

Investments & Wealth · Manhasset, New York
Excellent

Investments & Wealth · Greatneck, New York
Excellent
743 approved reviews, newest moderated first
Ben C.
Larry was awesome. Glad I got a chance to work with him.
Dorothea M.
Excellent customer service. Delivery of my furniture was in a timely fashion. Furniture in excellent condition when delivered. Furniture assembled very quickly. Kept me informed through the whole procedure
CHERYL T.
Thank you Karri F and Mr Salvatore Pergola for sticking to your promise that I would have my items before Christmas. Mr Pergola, thank you sir for your continued communication with me regarding the shipping! Grateful, Cheryl T
customer
Shaquilla Clarke was great to work with. She was very helpful. She explained the program and my options thoroughly which expedited the whole process and made it easy for me to decide. She was very pleasant and friendly. Jon Phillips was also great. He was very pleasant and friendly as he reviewed and confirmed my order. Never once did I feel like I made a mistake. Thank you for the great customer service experience!
Kimberly
The appliances came quickly and in great shape. The Luther sales rep was knowledgeable and very helpful with my questions about the transaction. I will use them again for another purchase.
Tiffany H.
I ordered a dining room table and chairs from Lance who was absolutely amazing and kept me up to date all along the way. My excitement has now turned to anger and disappointment. I was contacted today by a manager named Steve who proceeded to tell me that my dining table and chairs is lost. As of October 29th the were at the hub to be loaded on a truck, I was told I would receive a call to schedule deliver. Two weeks later no call from delivery and now my dining set that I planned to have for family next week for Thanksgiving is now gone. I was told by this so called manager that “this happens sometime and all I can say is sorry” If it wasn’t for Lance I would be cancelling this order all together and recommending NO one use this company. As for Steven your costumer service is greatly lacking and hanging up without even saying bye shows me this is NOT the job for you!!! Thank you for ruining my Thanksgiving. Respectfully, Tiffany Hurt
Response from LutherNov 15, 2021
Hi Tiffany, Thank you for taking my call. I do hope you will accept my apologies. My heart hurts that we disappointed you for Thanksgiving Holiday. I am not going to make excuses and we will do our best to do right by you. I know Lance plans to contact you tomorrow. I have been here for 30-years following in my Dad's footsteps who founded the company back in 1967. While we are not perfect, the favorite part for me is Holiday Season helping our clients get what they want on terms they can afford. While a stressful time of year for many, we typically create smiles and great memories for our clients. I share your disappointment and hope we can work through this together towards an amicable solution. Your business does matter! Wishing you well, I remain Very truly yours, Eric Eric D Glickstein President
customer
This is worst company do Bussiness with how in world you lost two orders .have a customer service manger that lied all time. I had to cancel my order today I have been wait two months .they say same thing back order when in Ashley store got same bedroom suit and delivery in 24 hours.that the company you order from hmm. So if you all look for quick Christmas shopping. Please go somewhere where customers are first . Company just hold your money keep they self in Bussiness .take orders not put out tell about March next year . CEO got say same thing we have a good rate over 50 year but customer service bad . Just tell you before you get scam . I need my money soon as possible. Jeremy Ellis. I don’t care about all that.; Just send me my money.go charge some other people double what you pay for it.it like you do Bussiness with Rent center. I just can’t see how you all sleep at night beat people out there money.most all the reviews or your employees. Write them
Response from LutherNov 15, 2021
Jeremy, We understand your frustration and all we can do is apologize for your experience. In spite of your comments, the truth is we do care. We would love to tell you we are perfect but we are not. The fact is though you may not feel my remarks are credible, be assured that the 570 reviews with few exceptions are something we are very proud of. The best part of Trust Pilot is it holds us accountable. We are equally proud of our 50+ years in business along with our ability to navigate through COVID keeping everyone of our employees employed. We absolutely hear you and understand you. We also recognize that your experience while extremely disappointing to us is not consistent with the performance levels we have delivered for over 50+ years. Wishing you and your family Happy Holidays. Eric Eric D Glickstein President
James
Great job everyone and keep up the good work