LutherReviews of luthersales.com

Ordered something, after waiting for 2 months for it to arrive i canceled my order and asked for a refund. Its been another 2 months and i still have yet to receive my refund. Stay FAR away from this company!

This company is a scam, this started back in Nov order was placed then nothing for awhile. Out of no where I received a text about not being able to place orders but was approved for vacation credit. I then received a message about double available credit and advised me if i wanted to place and order advised them I had placed an order back in Nov was sent over a contract and two allotments was taken. Before taking the money out they responded to all my inquiries but once payment was recieved nothing but lies. And this EM lady need to be fired the we all need to sue her and the company for the stress they have caused. Lets not forget Howard the one that tries to put a bandage on the mess they have caused that has drugged him into it. I have gotten no answers yet EM has my banking info and probably trying to steal our money out of our accouts. I am going to create a change.org petition Luther Sales gotta go.

I submitted my order back in january. after waiting 2 weeks for an update as to when I would receive the product I was told they were short handed and running behind. (Sure weren't short handed enough to not take the money.) After more than a month of only being able to communicate by text (what business does that?) I canceled my order and was to by "Em"doubt that is even her real name. Was told I could expect my refund in 7-10 days. We are now more than 3 weeks out and I still have not seen my refund. Now the communication with them is. "NO UPDATE ON REFUND". Run as far away from this company as possible. truly a con game. I've also noticed with other website reviews, the only reviews they will respond to are the good ones. They ignore everything else.

Something has definitely changed with Luther Sales. The communication and delivery used to be so great but this time I have been waiting for my merchandise for nearly two months! No matter what number I call, I always get the same person. She is very kind and respectful, but she needs more help. It’s as if she’s the only customer service rep. I do believe they are now screening my calls and not answering when they realize it is me. This is all unacceptable! They have been so reliable in the past. I just want my merchandise and it’s as if they are making no efforts to get it to me. They simply do not care! I don’t want to cancel because my daughter needs a new cell phone so I was going to get myself a new one and give her mine. I will be reaching out to the Better Business Bureau. They no longer care about their customers.

I had used this company in the past with no issues but over 4 months ago I ordered a couple of items that should have been received within 2 weeks. I was never updated on status and had to contact the company. I was repeatedly asked to give them extra time until finally 2 months later I told them to cancel and refund my money. It has been over a month and my money has not been returned. I have again contacted the company and they have stated there is no update. I will not use this company again in the future! If communication were initiated it would be one thing but they avoid messages for several days or longer until you email them repeatedly for answers.

I'm very concerned about who took ok this company. I just applied for credit just to see what it says. I received a message stating I can't get credit at this time, when I'm already a customer for years with this company and great credit with company. These new onwner needs to be investigated.

I wish I could give them zero stars! I places an order in Feb and was suppose to receive my items within two weeks! They took 2 payments out of my paycheck for almost $200 and kept telling me my item is back ordered. After a month I told them to cancel! They advised me once they confirmed I’ve disconnected my paycheck and no other funds are coming out then they would refund me! It’s been almost 3 weeks and no one has refunded me! I can only get a hold of them via text. No one is picking up or returning my calls! I’m sooo pissed!

Worst company ever!!!!!! They have taken a significant amount of money out of my pay for over a month waited 2 months total for my order to ship when it clearly stated online and via contract 3-5DAYS!!!! Was even promised gift card for the severe delay still never received order so order was cancelled they promised my money would be returned on month 3 now they still have not returned my money nor will they return my calls emails or messages. I am currently in of pursuing the matter with my attorney!!!!!