Rhonda R.
I am never disappointed when ordering…
I am never disappointed when ordering and talking with staff. Very fast response and I got my purchase fast. Love Luther Sales!!!

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Luther (luthersales.com) has 743 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent

Investments & Wealth · New York, New York
Excellent

Investments & Wealth · Manhasset, New York
Excellent

Investments & Wealth · Greatneck, New York
Excellent
743 approved reviews, newest moderated first
Rhonda R.
I am never disappointed when ordering and talking with staff. Very fast response and I got my purchase fast. Love Luther Sales!!!
Shunta G.
Everyone has been so kind and they’re very attentive which makes my life very easy everybody’s always there to Lind a hand help you with paperwork the whole nine and I enjoy all the employees I deal with
Charles M.
So first off, my sales rep, Laurent, was amazing. He really took to heart what I was looking for in terms of furniture and made great recommendations. If the product was sold out, he researched ahead of possible replacements before he contacted. Hands down he is amazing. His customer service skills are above and beyond. The only issue that I have is that the purchasing department would place an order that would ended up being an Amazon order, I have no way of tracking when it would arrive since the tracking number only works for the one who placed the order. It was a big ticket item so if someone was traveling or working, the possibility of planning for possible arrival is impossible. I was lucky I was working from home that day as I got an email reply saying , "Your product is 2 stops away". So there's that. Other than that, I love it. Excellent customer service. Wide array of products to choose from.
Response from LutherMar 18, 2022
Thank you for sharing your experience and for acknowledging Laurent's exceptional service. Our team works extremely hard to delivery a world class service experience. I do want you to know that your comments are very fair and that we actually picked up a breakdown specific to your order. Typically you should have received an email from us letting you know in advance when your package was arriving. I went on to see that we failed to do that......as we speak my team under the supervision of our purchasing manager is holding a training session to ensure we learn from your experience. We appreciate your review and want you to know we do listen to your comments and view our client comments as a learning opportunity. We may not be perfect but you have my promise that we work hard every day to be perfect! Thank you for your business and we do hope we will have another opportunity to serve you again in the future. Warmest regards, Eric Eric D Glickstein President
Sharon S.
I LIKE SHOPPING WITH LUTHERSALES THE SALESPERSON HELPS YOU FIND WHAT YOU ARE LOOKING FOR BEDROOM, LIVING ROOM ETC . UNTIL YOU FIND WHAT YOU REALLY WANTS.
Adam
Luther Sales is great! They have always taken good care of me. Kenton is awesome too! He called about a month ago and asked how I was and if I needed anything my account was good. I called 2 weeks ago and made a purchase and the items arrived well before expected! I can't say enough good things about Kenton and Luther Sales.
Pamela K.
Iv been with Luthar's Sales almost a year, I always reach out to Howard Steinert, stays communitive until his customers needs are filled. I am always happy with my purchases and the quick service he provides, and how he fallows up with his customers.
Lillie
Awesome place to order from. Really respondent to NY needs and concerns
Richard H.
The sales rep I dealt with, Howard, was rude, condescending and not helpful at all. It took forever to get the item and by the end of it he refused to respond to me or interact with me.
Response from LutherMar 17, 2022
Mr Henderson, Please accept my sincerest apologize for your service experience. As you can see by our 4.6 Trust Score based on over 650+ reviews we typically get it right. By no means am I minimizing your experience. I can only say you may have caught Howard on a bad day as Howard happens to be one of our clients most favorite person to work with. He typically has a wonderful sense of humor and is very affable with his customers. I am sorry you did not share that experience. I do know in checking that your order was delayed no fault of Howard but due to stock issues as a result of supply chain challenges that still exist because of Covid. I'm hopeful you will consider giving us a second chance should you need anything in the future. Feel free to reach out to me directly and I will make sure you receive a level of experience that exceeds your expectations. Please know we appreciate your business and thank you for sharing your experience. We are not perfect but be assured we try to be. Warmest regards, Eric Eric D Glickstein President