Robin W.
Why I choose Luther Sales
When I started working in the government, I was barely making any money, 3 kids going to college and needed new furniture. Eric was my sales person, he made sure that I got what I needed and took time to follow up with me after purchases. His customer service skills are phenomenal. Today I am doing well and all of my kids are grown with families all their own and I have recommended Luther Sales to them, my extended family, church members and friends. I've only had one incident where I felt disappointed in the company but, although Eric is no longer a sales person, he was right there to fix the issue and make sure things were ok. I am grateful to him and as long as he's there and as long as the staff reflects his standard for customer service I'll be a loyal, happy customer of 10+ years and counting. Thanks!
Response from LutherMay 19, 2022
Hi Robin, Please accept my apologies for any frustration and disappointment we caused to you. We are better than this. Be assured we do care, equally important I care. I have been in the business since 1992 and while I am not working with you as closely as I had in years past, fortunately Trust Pilot's platform allows me to jump in if we ever disappoint a client or fail to meet or exceed expectations. As you can see by the promptness of my response. While I cannot fix the past, I would love the opportunity to do right by you and try to earn back the trust you placed in us for over the past 10+ years. I have emailed you privately and hope you will call me to discuss. Thank you for past business and I look forward to hearing back from you soon. Eric Eric D Glickstein President