Angelica
Customer service is very helpful.
Customer service is very helpful.
Response from LumiMedsJan 16, 2026
We really appreciate the kind words! Happy we could help out. 💙

Lumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.
LumiMeds (lumimeds.com) has 1,003 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Personal Care · Orlando, Florida
Excellent

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Excellent

Personal Care · Great Neck, NY
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Personal Care · Costa Mesa, California
Excellent
1,003 approved reviews, newest moderated first
Angelica
Customer service is very helpful.
Response from LumiMedsJan 16, 2026
We really appreciate the kind words! Happy we could help out. 💙
Patricia D.
Haven’t tried the meds as yet but the customer service has been beyond exemplary.
Response from LumiMedsJan 16, 2026
Love hearing this! We try our best to make the process as smooth as possible. 🙌
AMANDA N.
DO NOT order through them. Absolute trash f’ing company. If I could give 0 stars I would. Sent me wrong meds at first. Then proceeded to wait 3 weeks to get me correct one. After waiting a week to see what I actually uploaded when they asked to see a picture other than the vile. Takes days to respond and then had the nerve to tell me the would charge me $100 to cancel. Even though I was told I couldn’t get the script. I could also use the $649 as a future balance….for the med they denied prescribing? No. This company is straight up trash. I cancelled my credit card dispute and didn’t file a complaint with the Better business bureau because they said the script was approved. Once I said send it they the informed me I will only get one vile at a time which would be fine mostly but I’m leaving the country for vacation. So once again they screw you over in some way or another. The company is just trash. If you enjoy waiting days for customer service to respond or your money being in limbo. This is the company for you.
Response from LumiMedsJan 22, 2026
I'm so sorry you're dealing with this. We are trying to investigate, but we need your account details to see what happened. Please reply here with your info (we asked on the 18th too) so we can step in and fix it.
Angela
He listened to my situation and made sure to take the time to find out exactly what I needed. Positive experience.
Response from LumiMedsJan 15, 2026
Thanks for trusting us with your care. 💙
Nicole B.
I was confused on my order and they were very detailed in explaining exactly what I need to know when though all I had to do was read the lable lol. Thank you!
Response from LumiMedsJan 15, 2026
No worries at all! We’d much rather you ask and be 100% sure. We are always happy to help break it down! 💙
Tina
the order was placed and approved, i still have yet to get any information for the medication. I've called and went on line multiple times. Customer service has been great but i haven't received medication. No notification for shipping or anything. Lumimeds was referred to me. I'm not certain if i will continue
Response from LumiMedsJan 16, 2026
Hey there, we’re standing by to help! We still need your account info to track this down since we can't see it here. Please send us a message or email support so we can get this sorted for you ASAP. 💙
Steph
Great customer service from him. He was able to help me answer all of my questions
Response from LumiMedsJan 15, 2026
So glad he could get those questions sorted for you! We’re always here if you need anything else.
Tonya P.
Customer service is excellent!!!!
Response from LumiMedsJan 15, 2026
This just made our whole day! 💙 We try our best to be there for you, so it’s awesome to hear this.