Dan
Frustrated at first, happy in the end
I had a pretty frustrating experience at first- my first time ordering was a bit confusing and due to a lack of communication my meds got sent out while I was out of town, and then they were lost by UPS. I ultimately had to send them back to the pharmacy and was now out $500 and the medication. When I first reached out to support through email, the responses were quick but ultimately not super helpful (or Informative). I swore after this mishap I wouldn't be using LumiMeds ever again. Then I decided to call customer service, where I was helped by Tim. Tim was really understanding from the get-go and helped make things right- not only did he get in contact with Olympia Pharmacy directly, he also called me back the next business day to update me. I realize the mess up wasn't entirely LumiMeds fault, but the fact that they were able to make it right anyways made a huge difference to me. Because of my positive experience with Tom I will definitely be using LumiMeds again in the future.
Response from LumiMedsAug 8, 2025
We’re so sorry for the rocky start, but so glad Tim was able to turn things around for you. We truly appreciate your patience and the chance to make things right. Thank you for giving us another shot, we’ll work hard to keep your future experiences smooth and stress-free.