LumiMedsLumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.
LumiMeds (lumimeds.com) has 1,003 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
1,003 approved reviews, newest moderated first
Tine B.
Great customer service!! very accommodating. Thank you so much Jamie from Lumimeds.
Response from LumiMedsAug 4, 2025
Thank you!! Jamie may work quietly behind the scenes, but always gets it done! We’ll make sure she sees your kind words, so glad we could help 💙
Dimitri L.
Tim was so very patient with me and professional while being super friendly and so so helpful! Made it easy in the end!
Response from LumiMedsAug 4, 2025
Aw, we love hearing that! Tim really is the best, so glad he made things easy for you. Thanks for taking the time to share this! 💙
Rick Webster C.
Gretchen was extremely helpful in an ordering and purchasing issue then went beyond my initial reason for contacting customer to walk me through the health onboarding questions and criteria.
Response from LumiMedsJul 28, 2025
So glad to hear that! Gretchen always goes the extra mile, and we’re thrilled she could guide you through everything so thoroughly. Thanks for sharing your experience 💛
Shannon J.
Gretchen is an absolute doll. She was amazing. I couldn't have done it without her. Thankyou Gretchen 🩷
Response from LumiMedsJul 28, 2025
Aww this made our day! 💖 We’re so lucky to have Gretchen on the team and she’ll be thrilled to see this. Thank you for the kind words!
Joshua N.
Jay was my customer support help. He made the refill process seamless an easy. I definitely recommend jay for anyone needing help. I definitely recommend lumimeds as a top teir weightloss company with a top tier product. My experience with jay was very pleasant an fast.
Response from LumiMedsJul 28, 2025
Love hearing this! Jay always brings his A-game, and we’re so glad he made your refill process smooth and stress-free. Thanks for the shoutout and for being part of the LumiMeds fam 💛
Mateo
I experienced what many have recently with their website overhaul. Not getting communication or response from chat sessions. I then reached out over email and was immediately helped by Jay. They were amazing, walked me through everything I needed to do. We got everything squared away this evening. Excellent customer service, couldn't be happier. Lumimeds certainly earned their excellent reputation today.
Response from LumiMedsJul 28, 2025
So glad Jay was able to help turn things around for you! We know the site transition has been bumpy, but hearing this truly means a lot. Thanks for sticking with us and for the kind words! 💛
Taylor
Can't reach anyone for assistance on the status of my order. They charged my cc and my Rx was approved quickly but no communication since. Its long past the up to 5 days for shipping posted on their website. I've sent messages through the portal, emailed them, called and after waiting on hold for 20 minutes, I'm told to leave a voicemail which I did. Every attempt at correspondence is so far unreturned. I'm starting to fear I've been scammed.
Response from LumiMedsJul 28, 2025
Hey, I totally understand your frustration and I’m really sorry for the lack of communication, that’s not how this process should feel. The care team’s been working through a heavy queue, especially with the recent system changes, but no one should be left in the dark like that. If you can email us at [email protected] with your name or order number, I’ll personally flag it and do my best to help move things along. You’re not alone, we’ll make sure you’re taken care of 💛
A B.
This is my first time to use Lumimeds. I had hard time to login my portal and place my first order. Tried to sending msg thru the website but reply is rediculos SLOW! I decided to call the the support line(I usually hate that because the wait time also rediculos too!) . Tim is amazing! He helping me went through a whole order process. He even stay on the line and waited for me while I was filling out all the questions through the portal. Because I need to switching to my laptop to complete all the questions, upload file etc. He told me he will give me time to finish and promise will call me back and hour to help out my order. After a few days panic (payment went through but order still not place; cannot log in portal because of migration etc) My order is completed online and he called the provider before we hang up and told me my order will be delivery next week! What a wonderful customer service! If it has 10 rating stars I will rate 10 stars to Tim! Thank you Tim!
Response from LumiMedsJul 28, 2025
Thank you so much for the awesome review! We know the process hasn’t been the smoothest lately with the portal migration, but we’re so glad Tim was there to walk you through it all. He’s a gem, and your patience means the world to us 💛 Here’s to a smooth delivery and an even better experience next time!