LumiMedsReviews of lumimeds.com

Tim was very responsive and helpful with my ordering confusion!

This individual was very helpful, respectful and professional. I appreciate his patience and kindness in working with me to make sure I’ve done everything I need to get started. Thank you very much, Olivia

So, I began my journey with Lumimeds back in May 2025 b/c I knew that my pharmacy would no longer carry semaglutide due to the ongoing madness. Onboarding was easy, and I even received my 1st shipment within a few days of ordering- AMAZING, right? So, lets talk about the 2nd shipment. That was an ABSOLUTE NIGHTMARE. I put in as requested, early enough so I didnt run out of meds. It took them every bit of over a week to figure everything else. They kept telling me that my medication was at the pharmacy and I was like for 2 weeks? So needless to say, I missed a week. Here we are, 3rd shipment. I paid for it, now crickets. I want that INITIAL experience back, and I feel kinda swindled. They get you in that door, then thats it- you're a number. Out of ALL the people I corresponded with, Gretchen was most helpful getting my issue handled. Yall need MORE Gretchen, she seemed to be the only one who cared about my situation. I understand people being busy but the radio silence we hear on this end, is not fun.

Kaye was incredibly helpful. I was having trouble placing my order for next month and she took over and got my order submitted. I couldn’t have done it without her and she was incredibly friendly!

I spoke to multiple people. Tim in particular told me that there was a mix- up with my refill because it went through the old portal and not the new one. On Wednesday August 6, Tim apologized for the mix- up and asked if I'd be home on Saturday August 9, because my order would be delivered. However, as of today, my order has still not been processed. I requested the refill on August 1st. My concern was the medication had a BUD of 9/10. He assured me this would be ok as the pharmacy stated it would be ok for up to a week past the BUD. I just spoke to Mary, and have been told if I want a refund, $60 will be deducted from the refund due to processing fees. Although, she stated I will still get 4 weeks of medication before the BUD because I'd likely reveive it on Monday or Tuesday. When I asked if it was guaranteed, she said no because it would now be the responsibility of the pharmacy. So the blame is now being put on the pharmacy. So once I receive the medication, it will likely expire before one month. So although I was hesitant that the BUD would be too close, I was assured it would not only be ok to take past the BUD, but that I'd get the medication in time. I have so many complaints! Too many to put in 1 review. I will say this is not the end, but it is definitely the end of my relationship with Lumimeds! As you can see Lumimeds reply. I reached out yesterday and asked for a full refund, as I still have not received the medication. I was told it shipped but I have no info on that. I mentioned that I paid for 1 month but it will expire by the time I can finish it. Lumimeds told me as long as I injection by today I should get 28 days worth of medication. However, when ordering the refill, I explained that I injection on Friday. So regardless, I'll have to inject early, or it will expire. Mind you, I still have not received anything. I just want my money back. I don't want anything more from Lumimeds. It's a scam. Their reply is just for show. They will not give my money back or make it right, and this is all on them and their "new" website and portal.

So far lumi meds has been fairly easy to work with. I would advise against committing to their “BUD” orders. Some times they’re available sometimes they’re not. This is only my second order with them and I was getting conflicting information regarding the BUD options. One agent told me if I waited they would have a new BUD through a different pharmacy available and another rep told me that they won’t and I just need to order the regular vial. I waited out to see if they would introduce a new BUD and they didn’t end up posting one on time for me to order. I also wanted to point out that they have a new website program and I think the navigation is still a hit or miss. They ended up having to send me a payment link. Which was fine if you’re proactive with ordering because response time can be a little slow. Because of the issues I was experiencing it kind of put me behind schedule but once I submitted my payment Jay pushed my order through and had it approved within hours. They do say that it takes like a week or so to fulfill the order but my first order was at my doorstep within 2 days of the order being approved. I’m not sure if my new prescription will be through Olympia but I hope so because they are quick and reliable!

I found the website easily navigable and when I had questions Jay was extremely responsive and helpful. They worked quickly and communicated what was going on with my order.

I was impressed with the prompt and courteous customer service. Tim assisted me and patiently answered all of my questions as he guided me through the intake forms.