LoveShackFancyReviews of loveshackfancy.com

I used to really like this brand. But in the past couple of years the quality of their clothing has gone down as exponentially as their prices have gone up. Having worked in luxury retail for years it looks like they’re spending their money on expanding and opening stores while sacrificing the quality of their products. History shows that’s the beginning of the end. E.G. Calypso St. Barth. When I do buy now. I only buy from a trusted retailer. Usually Saks or Nordstrom. And on sale. The clothing is cute but not even worth half of what they’re charging now. And I started this review to say never buy from the website. Not good customer service. And they will send things in terrible condition.

Ordered a set of the small perfumes as a gift. One of the vials came broken my friend threw the broken vial without telling me and taking a picture. I reached out to love shack fancy and they want a picture of the broken vial that was thrown away when the gift was opened and it was broken. I told them she has the two that are fine but the third one was broken so it was thrown out. They never respond other than telling me to send them a picture of the broken vial. After I respond, I receive another response a day later with the same information. I reach out to them again all I get is crickets. No one responds. I reach out again asking for a supervisor and nothing. I will never never buy from them again everything at that store is super expensive with the crappiest customer service in have ever dealt with!!!!!!!!

I never received my order worth $250. The delivery was made to an incorrect location, which was evident in the photo. I tried calling the shop numerous times, but there was no response. I also emailed them multiple times, but they only responded by saying that I didn't take extra protection and they cannot help me. I am shocked that my $250 has been stolen. I am reporting this incident to the Federal Trade Commission, and I will also be tagging every social media outlet that I use to let shoppers know about my experience and to be wary of this dishonest company.

I have placed about a dozen orders over the past 9 months. Shipping is slow, and packaging is cheaply done. My last order was placed on 12-14-2024. I ordered a pair of pants, a child skirt, and preordered a pink satin skirt. Immediately my money was refunded for a pants. Item was available then canceled. The childs skirt arrived. I awaited my pre-order of the satin skirt and completely forgot about it. I went online 3 days ago and looked at the skirt again which was available but not in my size and realized I had placed the pre-order and never received it. I had to contact them email. They said my size was no longer available despite begin pre-ordered and never sent me a email. They never sent me a refund until I CONTACTED them. I am so done with Loveshack and their overpriced junk. They take orders, do not fill them, and never contact you.

I've been to Love Shack multiple times and purchased so many items both in store and online. In person, I've only ever shopped at the Nashville location. Every time I went there, there was one main associate that helped me, Kara. She was so friendly and always made sure she had stock for me that's she knew I would love. She would even email me with ne arrivals to order before they hit the floor. Since she's left, I've received texts from what seem to be am associate at Love Shack and they say of I need anything that they're happy to help, however anytime I text back about an item, they never respond. The biggest reason I stopped shopping at LSF was because of the quality. I bought a beautiful sweater with the cutest bow on it and sequins. I believe the sweater was in the $200 range. However, the first time I ever wore it, I noticed so many of the sequins were loose, dangly, and on the verge of falling off. This isn't the only item I've had quality issues with, and when I'm spending an average of $2,000 per visit, I would expect consistent quality.

I visited the store in Westbourne grove, Notting Hill Gate. Had the worst experience of my life. The look I got from the shop assistants was just get out, what are you doing here. (Remembered Julia Roberts movie “pretty woman”) Shame on the two shop assistants. If you have any shopping criteria/ preferences for customers, you should stick a note on your entrance door. Very very disappointed customer. Will never visit again!!!

My items came stained and misprinted. I went back and forth with customer service and they offered me a 15% off coupon for my next purchase and didn’t actually assist. I ordered 3 items, and 2 of them were damaged. Paid $800 and they won’t even email me back, after I asked for assistance and all they could do was 15% off my next purchase. Don’t buy from here you’re going to be disappointed from the items.

So disappointed. Ordered Christmas gifts on Nov. 15. Have received no communication- just emails to get me to buy more. After reaching out numerous times, I was given a later ship date. When that passed, I reached out again only to be told “maybe” Jan. 7. Very poor customer service. This should have been communicated up front. For example, Ugg gave me an option to request a backorder that would ship on Dec. 1. I agreed and had items Dec. 6. I was never told my item was out of stock and then was told Dec. 11. Now after asking again.. Jan. 5 and I have no gift for a young girl. Disgusting service.