LoveShackFancy is a New York City-based lifestyle brand founded in 2013 by stylist, designer and creative director Rebecca Hessel Cohen.
LoveShackFancy (loveshackfancy.com) has 73 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Excellent
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73 approved reviews, newest moderated first
Ellen
Terrible customer service, no one answers calls on the customer service line, saw my DM and didn't answer, dress not shipped for over 15 days, and takes them one day to respond to one email without fully answering your questions about the where about of your dress. Probably not going to shop here again. Horrible customer service for the price of clothing.
Wendy S.
Terrible service--and the clothes they sent were missing buttons. The return process is in need of serious help. Don't hold your breath waiting for the credit to appear on your card--took me three more angry emails to them.
Susan I.
I bought a dress & a T-shirt from them, the dress looked nothing liked the photo & the T-shirt was very short. So I returned both. The tracking info shows they received these both back 3 1/2 weeks ago. I contacted them a week ago asking where my refund was. They responded saying they would look into it. Since then nothing. I’ve sent 4 emails since & all have been ignored. Very disappointed in them! Poor customer service. I’m having to go through my bank now to obtain my refund, which is terrible!
Demon C.
They need staff that are good there. They are shopping for themselves and do not do right by the customer.
Lilly
I've bought a lot of pieces from loveshakfancy.com, but went to visit loveshackfancy in austin and was uncomfortable in the atmosphere. The women working there were all on their phones and the place felt super unwelcoming where I really wanted to just leave to be honest. If they were going for a not friendly vibe, they achieved it.
Marina C.
Never ever again, worse company ever!!! Customers are ignored, they never respond any emails,not even on Instagram comments, nothing! And they just don’t send my order, don’t buy from that store!!!!
LUXX P.
They cancelled my order for inventory shortage. I specifically told them I would wait for my item and they still cancelled my order after saying everything was fine.
Miss Z.
This has never happened to me before with any other company. I payed $300 usd for SHIPPING ALONE, and still over a month after making the order have not received my order. I’ve tried emailing and contacting through Instagram on multiple occasions and have been ignored consistently. I do not recommend ever buying from this company, most disgraceful customer service I’ve ever experienced before.