LoveShackFancyReviews of loveshackfancy.com

Single mom. Spent almost $500 on the necklace and charm bracelet (gold) collab with Kendra Scott for my daughter for Christmas. She wore it maybe a handful of times and it’s silver all over and gold in places. Not worth $20. Kendra Scott said it was a love shack fancy issue since I bought thru LSF. Contacted them and they said there is nothing they can do. Bracelet didn’t last 6 months for almost $200. What a joke. Luxury brand lacking luxury integrity. Never again.

Terrible experience both times ordering from Love Shack Fancy. First item never arrived and they refunded me after several weeks. Second item still has not been shipped in over a week. Will never order from them again.

abysmal customer service. my son ordered me a pair of hunter boots about a month ago that did not come with the dust bag. he’s emailed SEVERAL times to no avail. pitiful. i would NOT recommend doing business with this company unless you have a high tolerance for incompetence. and to make matters worse, i am certain the company is aware of these negative reviews and STILL do not reach out to their customers. lesson learned- be careful who you do business with because some companies, like lsf, DO NOT NEED YOUR MONEY and it shows in how they treat the people who earn them their paychecks. absolutely pathetic.

I really wanted to love the brand, which makes this experience even more disappointing. The metal hooks on my Heirloom Print Fabric Hangers arrived almost entirely black and damaged. They’re supposed to be seamless and gold. I contacted customer service immediately and sent detailed photos. The communication was horrible and interest in sendings me hangers that looked like they do on on the website / social media was 0. Also no interest in offering a refund to heavily damaged items. I payed 95$ +shipping for this! Upon contacting customer support they first said this condition was “not typical” and „not what they strive for“ and that my issue would be reviewed. Shortly afterwards, I was told the discoloration could occur “over time and with use”—even though the product had arrived that way and had never been used. After several emails, a formal follow-up, and giving the company a reasonable deadline, I never received further response again. It’s been weeks now. At this point I have contacted Shopify, my bank, econsumer.gov and the FTC because I simply ran out of ways to resolve the issue directly with the company and I don’t accept paying 95$ for damaged goods. It’s disappointing that a premium brand offers customer service like this. I wasn’t looking for an argument—I was simply hoping for a fair and professional solution. Do not order from them online or you’re screwed once there is an issue. Go to the stores if you can and see the items for yourself. Don’t go the online route. Unbelievable fr!

Terrible product and customer service. Bought the new phone case with target collab on July 17th I have barely used this case and have not put it in any pockets or purses. I take care of my things. For $70 and it’s already discolored. Even told them not asking for a return or refund and they didn’t even care. Don’t waste your money or time with them.

I tried to avoid writing a negative review here by putting an honest assessment on the LSF website. That was about a month ago and they have not posted my review. So, I will say this here. The reason I bought something from this vendor is because of its reputation for having high end, high quality, unique items. Perhaps that is true of the bricks and mortar stores, I don't know. However, the online branch leaves something to be desired. This is a strange event. I saw an expensive, intricate lace trimmed blouse on the site and ordered it. The item that came was substantially different and lacked the trim details and shaping that made the blouse desirable. They had a "no returns" policy but I contacted their customer service, got a quick response, and an agreement to partially refund my money. However, this is not the only strange aspect of this experience. They continue to show the blouse that I thought I was getting on their website. When I had asked why they sent something different, I was told the one shown on the website was a sample and the actual inventory was from a different version of the blouse. Why then do they continue to show that "sample" blouse on the site, which is unavailable? The blouse in question is the Aralina silk blouse in ivory. My review is still not posted and this is still the sample version, not the one they have in inventory. As a result, I would not shop on their website in the future. The only way to know what you are getting is to visit their bricks and mortar stores. Very disappointing and frankly, baffling.

Terrible, terrible customer service. I will not be shopping with them again, and I am a long time shopper. Their site glitched and added an XXS to my cart instead of an XL and that is what was ordered. My fault for not double checking, but I went back and did the cart add again once noticing and it in fact added an XXS again despite XL 100% being selected. I emailed within moments of the order being placed to update the size, no apparently couldn't do that. Fine. I asked for simply a code for free shipping to not pay $10 for shipping AGAIN on one tank top. Nope, apparently can't do that either. Terrible customer service.

I wish I had come here and read the reviews before purchasing. I paid for the $20 gift wrapping service thinking it would come with the pretty pink wrapping as displayed in the photo on their website but nope not even close. I am livid that I was even charged for some sh*t like this it clearly should’ve been free. Other than that delivery was fast. This took away some of my excitement especially because this was an early birthday gift to myself.