LoveShackFancyReviews of loveshackfancy.com

Probably the worse customer service I have received in a very long time. Their clothing does not meet standard measurements and when I called to try to get a refund for a dress that was 2 sizes smaller than what I purchased, they refused to assist. Never again will I purchase here and would definitely not recommend.

I visited LSF in Sag Harbor Erica gave me the very best of welcomes. She explained the company ethos, she told me about the new London store and encouraged me to visit there. She also ran through items in the sale, told me about everything in the store and offered us a seat at a beautiful french style sofa. Erica looked beautiful, she had styled a LSF black dress in such a cool way, wearing it with a sheer black top and cowboy boots. She looked stunning. I would definitely recommend anyone in Sag Harbor visit this pretty stunning place. It made me feel happy and as for the clothes, little girls big girls and everything in between… please can I have everything in there!!!!

Hideously ugly, tacky and poor quality clothing, horrendous customer service, and only invites people who purchase followers to their fashion week events :)

Placed an order on April 19th, 2023 & paid $45 for next day shipping. If orders are still going to take 1-2 days to ship, why offer NEXT DAY shipping. Online customer service is less than subpar for the prices we’re paying. Only received 2 of the 3 items on April 24th with no follow up about the third. I guess I was suppose to ASSUME it’ll eventually arrive. Finally spoke to someone on the customer service line who said they would get back to me about the missing 3rd item. NOTHING! The fact that my daughter loves this place, is sad. I would much rather spend the money elsewhere & receive some kind of care. Order #329522

I visited the Nashville store opening weekend and had the best experience, Beck was super kind along with the entire staff! I have been a love shack customer for a few years now and have never had issues with the website. However, the clothes are super pricey and often run 1-2 sizes smaller hence why I give 4 stars.

On March 7th, I purchased a dress from "Love Shack Fancy" website, and of course, the money was IMMEDIATELY deducted from my debit card account. The website stated that orders are "shipped out between 1 to 3 business days." I received an email with an order number and a delivery date of March 21st. I was ok with that date, being that I don’t need the dress until March 24th. Fast forward to a week and a half later, my order status remained "ordered" on their website...meaning my order still haven't shipped. I contacted their customer service via email, and a reply was sent back to me the following day... stating that the warehouse will be contacted and that my order will ship immediately. I waited for two more days and then checked my order status again. My dress did NOT ship as stated in the email I was sent. I sent another email to them stating that I would file a fraud complaint with my bank, but I never received a reply to that email. Two days later, SURPRISINGLY I was sent a refund from Love Shack Fancy via my bank account without any explanation or apology. Needless to say, I will NEVER EVER shop on the Love Shack Fancy website again due to poor unacceptable customer service. Word of advice, please do not waste your time shopping their website.

I would give them negative stars if I could. Waiting for a gown I need for a wedding. Order 296233. No one answers the customer service line. Finally got a response in email saying they would look into it shortly. Yeah right. I bet they sold my gown to a high end customer and then will leave me out in the cold. Horrible

I bought a couple of dresses during Black Friday sales on Nov 24th and got the order confirmation. They didn’t ship the order for almost a month and after numerous emails and calls (they bothered to answer only once telling me that they are delayed in shipping). I finally just now got an email confirming that my order is cancelled and I will get a full refund. This is a joke. Never shopping here again. They were selling items they don’t have in stock. Worst customer service.