LoveShackFancyReviews of loveshackfancy.com

Single mom. Spent almost $500 on the necklace and charm bracelet (gold) collab with Kendra Scott for my daughter for Christmas. She wore it maybe a handful of times and it’s silver all over and gold in places. Not worth $20. Kendra Scott said it was a love shack fancy issue since I bought thru LSF. Contacted them and they said there is nothing they can do. Bracelet didn’t last 6 months for almost $200. What a joke. Luxury brand lacking luxury integrity. Never again.

Terrible experience both times ordering from Love Shack Fancy. First item never arrived and they refunded me after several weeks. Second item still has not been shipped in over a week. Will never order from them again.

abysmal customer service. my son ordered me a pair of hunter boots about a month ago that did not come with the dust bag. he’s emailed SEVERAL times to no avail. pitiful. i would NOT recommend doing business with this company unless you have a high tolerance for incompetence. and to make matters worse, i am certain the company is aware of these negative reviews and STILL do not reach out to their customers. lesson learned- be careful who you do business with because some companies, like lsf, DO NOT NEED YOUR MONEY and it shows in how they treat the people who earn them their paychecks. absolutely pathetic.

I really wanted to love the brand, which makes this experience even more disappointing. The metal hooks on my Heirloom Print Fabric Hangers arrived almost entirely black and damaged. They’re supposed to be seamless and gold. I contacted customer service immediately and sent detailed photos. The communication was horrible and interest in sendings me hangers that looked like they do on on the website / social media was 0. Also no interest in offering a refund to heavily damaged items. I payed 95$ +shipping for this! Upon contacting customer support they first said this condition was “not typical” and „not what they strive for“ and that my issue would be reviewed. Shortly afterwards, I was told the discoloration could occur “over time and with use”—even though the product had arrived that way and had never been used. After several emails, a formal follow-up, and giving the company a reasonable deadline, I never received further response again. It’s been weeks now. At this point I have contacted Shopify, my bank, econsumer.gov and the FTC because I simply ran out of ways to resolve the issue directly with the company and I don’t accept paying 95$ for damaged goods. It’s disappointing that a premium brand offers customer service like this. I wasn’t looking for an argument—I was simply hoping for a fair and professional solution. Do not order from them online or you’re screwed once there is an issue. Go to the stores if you can and see the items for yourself. Don’t go the online route. Unbelievable fr!

Terrible product and customer service. Bought the new phone case with target collab on July 17th I have barely used this case and have not put it in any pockets or purses. I take care of my things. For $70 and it’s already discolored. Even told them not asking for a return or refund and they didn’t even care. Don’t waste your money or time with them.

Terrible, terrible customer service. I will not be shopping with them again, and I am a long time shopper. Their site glitched and added an XXS to my cart instead of an XL and that is what was ordered. My fault for not double checking, but I went back and did the cart add again once noticing and it in fact added an XXS again despite XL 100% being selected. I emailed within moments of the order being placed to update the size, no apparently couldn't do that. Fine. I asked for simply a code for free shipping to not pay $10 for shipping AGAIN on one tank top. Nope, apparently can't do that either. Terrible customer service.

Very bad policy with regard to price adjusting. my item price went down a lot before I ever received my package, which I still not have received, and they refused to honor a price adjustment, even though my item is still in stock in my size. Who does that??? I for one, will not be shopping with them again or be buying any of their products. There are too many other good options out there. Bad move. Honestly, I wasn’t shocked to see how many bad reviews they have.

Myself and daughter visited the Notting hill shop on Tuesday 20th January. The doorman was pleasant. I went in excitedly to see all the lovely items. As I approached 2 female workers I went to smile and say Hi. They didn’t look at us, looked at each other with a look that instantly felt like we were being judged and back in a high school encountering some mean girls. We were in London a few days and visited lots of lovely shops and restaurants. This one stands out for all the wrong reasons. I then looked at reviews online. I noticed one saying she felt cause she wasn’t white and carrying a designer bag you are looked down on. Well they aren’t racist, they are just damn well rude stuck up mean girls in that shop. Myself and daughter are white and were carrying designer bags. We didn’t fit with the look they wanted. We turn a u turn and walked out. It now puts me off stepping into another love shack fancy shop. Really, do better!!!! I wished I had picked these young girls up on this.