LoveShackFancyReviews of loveshackfancy.com

Cancelled my order a month after I bought it, after numerous emails telling me it would be processed within a few days. They said the item sold out. I bought it within three minutes of launch. They did not refund my shipping, so essentially stole $10 from me. Do NOT trust this company.

Worst experience I've ever had. Bad customer service and the products are way below average.

Whoever runs their social media accounts needs some customer service training. Made a comment on their Instagram account about how disappointed I and others were that we weren't able to get something from their recent collaboration with Stanley and how frustrating it was to go through the entire process only for the website to stop working and for them to sell out. Instead of responding at all to anyone who expressed such concerns or asked about a restock they just kept making posts about the beach party they had to celebrate said launch which I found to be extremely tone deaf and not showing any concern or sensitivity to the people who were disappointed. Went back this morning to see if they responded to me or anyone else and it looks like they blocked me instead of addressing my concerns or responding in any way. Extremely unprofessional. I'm disgusted by their response and the lack of care they show their customers and I will not be buying from them again.

I Ordered 4 items from lover shack fancy, first time I had ordered! All 4 items were to large, returned all 4 items but they only credit me back for 3 items Customer service said can't find the 4 item!

Customer Service is terrible. My bestie recently passed away and in cleaning out her closet I found a LoveShackFancy dress she had order and received only a few days before her passing. It was still in the box with the tags on it. I reached out asking if there was anyway they could make an exception to the return policy and exchange the dress for a gift card that could be used by her daughter. The response I got was baffling. Their response. "Hello X (protecting her name), Thank-you for your message - I hope you are having a great day! (UMMM, she is dead but hopefully she is having a great day in heaven). I looked up your order, and unfortunately this order is not eligible for a return or exchange due to it being past our 14 day return policy -- unfortunately no exceptions can be made." Like I understand why companies have return policies and I understand sticking to them, but you have got to be kidding me with that tasteless response. And seriously you don't have some exceptions - give me a break. Given the amount of money my bestie spent on clothes for herself and her daughter there - it is just extremely disappointing that they would act in that way. So PSA - if you know someone shopping at LSF and dropping $500 on a dress. If they pass away shortly after the purchase and YOU cannot return it for them until after 14 days - you are SOL. Happy Shopping!

Make sure to read their return policy . They know that people don't read everything and just the first paragraph so they high light that and you think you read everything and order online . Now the size comes and it doesn't fit . Now you can't even exchange it get you money back because the item is on sale . So what is the sales price ? The pants is $500 and you can buy on sale for $400 which many of us may not even care the 100 doesn't make a difference than you lose $400 cause their fit is no match with your size . Now here is the device . I also read review that many people found themselves in this situation and just like me surprised by the way they do customer service . Please don't order anything from them cause they have a loophole for everything

I bought a skirt and jacket for my 12 year old daughter in a size 14. My daughter is an average build for her age. The skirt was so small, it looked like it was made for a 7 year old. When I called the store to inquire whether this was some sort of sizing mistake (I provided the measurements), the sales associate told me this is the size for a girls size 14 garment. I was shocked. This is where body consciousness comes in and starts young girls questioning their bodies and whether they are the 'right' size. I strongly advise LSF to take a look at their sizing and determine if it is, in fact, made for your average young girl. Or if they're making their clothing for an unrealistic expectation of what a young girl's body should be.

Love shack fancy forgot to indicate on the shipping that duties were prepaid, so FedEx demanded additional duties. Company says they will refund in 3-5 business days. Had to waste almost an hour going to a FedEx shipping centre. Floral leggings I purchased have a run in the fabric near the knee and I’ve had them less than 24 hours. More crap manufactured you know where. Designs are cute, but no quality for the price. Never again.