LoveShackFancyReviews of loveshackfancy.com

Do not order directly from them. I’ve ordered clothing directly from other retailers that sell their brand and like the clothing. However, hugely disappointing experience with my order first time directly. I ordered “mommy and me” swimsuits and a cover up. My suit was cancelled and I was only notified after they shipped. I was already charged for all 3 items and told I would be refunded for the one that didn’t ship. Now I have to ship back the two items I no longer want and wait for refunds on all. Simply because they have poor inventory count and customer service

I would never shop with this company ever again. Apart from defective merchandise, which they send out and expect you to pay over the top prices when you send something back or try to send something back it can take almost a month to get your money back they find a way To question, why did you send it this way? Why didn’t you send it that way it doesn’t matter a damn which way you send it because the company send the label to you. You get a tracking number. I still have the drop off receipt as proof. I am still waiting for my refund. I’ve had to log a dispute with the credit card company.

I placed an order for perfume as a Christmas gift for my daughter. My package showed out for delivery from FedEx on Thursday 12/12 - I "chatted" with their representative that I was worried my package was lost. I wish I could ad screen shots of my conversation but she basically told me I had to wait 5 to 7 days of no movement before I could say it was lost. When I pointed out that would be too late for Christmas she suggested I reach out to FedEx and get information. I pointed out to her that my experience is that FedEx will only provide information to the shipper plus I felt it was their responsibility not mine to reach out to FedEx since I had paid them for my item. After a wait (while she apparently reached out to Fedex) she came back to say basically nothing helpful - ending each of her responses to me with "xx thanks for understanding" - there was no customer service without my pushing. I am now placing my order on Sephora for the perfume (it's 25% off there anyway) and I will be returning this item as soon as I receive it (if ever) and will not purchase from this company again

I bought Minka Dress for $545 and after following instructions on handwashing the items I found multiple holes and loosen seams. Called customer service and said they can’t do anything about it because of their policy. Customer service rep was extremely rude and didn’t want to help or listen to the complaint.

I have been a long time shopper of LSF. I purchased the Palo Americana Fleece Pullover/ American Flag sweatshirt($200) and there was piling after ONE WASH and wear. I contacted customer service and Anna replied "sorry you cut the tags off"?!! No empathy or offer to make it right. Horrible and disappointing customer service.

I ordered a dress for my daughter for an upcoming dance. I received an order number, but no shipping confirmation. I ordered the dress on Friday, September 27th. After no word from the company that my order was shipped, I emailed and called the store in Palm Beach. That's when "customer service" told me that my order was canceled and that the funds were returned to my checking account. The money HAS NOT been returned! I didn't receive any communication from Loveshackfancy that the order was canceled, it took a phone call from me to find this out!

Terrible, cheap quality material and totally overpriced. Never again.

I purchased about $3400 worth of clothing from Loveshack fancy and returned approximately $2500 worth. They confirmed receipt of the return on August 6 and I have UPS tracking to prove it. It is now September 10 and I still don't have a refund. I have filed a claim with PayPal who are investigating but at any point this company could agree a refund but have not. I cannot believe I am out approx. $2500 and have nothing to show for it. Please beware of this company. UPDATE: I received a refund. PayPal settled the claim in my favor on 9/18 and indicated this is also what the company wanted however the length of time it took and the amount of time I had to spend providing PayPal with information and evidence was very frustrating. I will never shop directly with this company again.