LoveShackFancyReviews of loveshackfancy.com

Purchased a very expensive sweater online. After 10 days they still hadnt shipped it. They could not tell me when it would ship and refused to cancel my order and issue a refund. I had to submit a dispute with my credit card company in order to get my money back.

I bought shoes from LoveShackFancy online, and the size was way too small. I contacted customer service asking to exchange the shoes for a correct size, but they said they don't accept returns, and that it should have been clear to me that the item is non-refundable. The item was expensive, so I'm disappointed I wasted a lot of money. The return policy was not very clear while purchasing the item.

Horrible customer service! I bought a very expensive duvet and the color literally started peeling. They refuse to send me a replacement even with me offering the ship it back. On the same week I bought a towel that came with so many loose strings and they told me to cut them off I CAN NOT MAKE THIS UP. I literally have the screenshots. Then the proceeded to offer me $18 back from a $125 + tax towel. Never buying from them again.

I emailed the Love Shack Fancy to return a dress as it was too small. The response was that they currently cannot accept international returns. This is not very clear on their website. How are on line retailers allowed to sell to a country if they cannot accept a return/exchanges. When I asked them to explain why they were unable to accept returns, I was told it was due to logistical issues! This is absolutely absurd.Companies should not be allowed to sell in international markets if they cannot accept returns or exchanges. On a side note, the quality of the dress was certainly not worth the price. Do not buy from this company. Overpriced trash with zero customer service. Scammers posing as a genuine online business!

I love love shack fancy for the style and quality. But their customer service skills could use some work, although quick to refund when fed ex charged me extra shipping beyond that they’ve been useless they keep sending my packages to the wrong house number despite it being my house number on all the order receipts, they will blame fed ex and fed ex will blame them so you don’t get anywhere, you then have to chase your package and try ring customer service multiple times. It’s taken days to get it sorted out and love shack is 0 help. They also argued with me the first time they sent my package to the wrong address because I didn’t pay extra for “package protection” so if I did loose it it would be my fault despite them putting the wrong house number. Very unprofessional and very idiotic

Shady company to order directly from, I’d recommend purchasing something you like from them second hand as then you can know the quality will be up for wearing. They sent me 3 of the same dress that was ripped in the same spot all 3 times because of the cardstock tag ripping the fabric, just randomly didn’t refund a swimsuit return when I ordered 2 sizes and kept the one that fit the best, straight up never got a package from them that was never refunded or replaced, their coupon codes don’t work, they cancel your order often due to poor inventory counting. A 3rd party company like Nordstrom would be better to buy from so you can access their customer service if you have issues with their product as they have much much better customer service and it is much more convenient. I’ve come to learn if Nordstrom didn’t pick it up to sell it’s because of the quality of the item.

I have ordered directly from Loveshackfancy 3 times and it has never gone smoothly. The first time, they sent me messages saying my package had arrived when it didn’t arrive until 3 days later and they made it impossible to track. The second time I ordered a pair of shoes, they discovered they didn’t have my size and just never sent them. I emailed them asking about the shoes and they said they were never going to send them because they sold out. Had I not contacted them, I doubt I would have been told and wonder If I would have been refunded. I ordered from them a third time this weekend, buying an XS bathing suit and they sent me an XS bottom and M top which isn’t even possible to purchase online. They are disorganized, unprofessional, and unreliable. I in no way recommend shopping directly from them. Their customer service is also apathetic and unhelpful. They are a waste of money.

THIS IS THE WORST COMPANY EVER! I purchased a large pajama set. Only the top came in. I open the bag. It was about the size of a five-year-old for the top the bottom. I just threw back in the box and returned it. I paid well over $200. They gave me $10 back. This company sucks. Don't buy from them unless you wanna get scammed The only reason I purchased anything that had to do with them is due to I love the Stanley Collab. But, even that comes from greed. Selling out in minutes because Enough for not made. I was lucky enough to get all the ones I wanted they're very pretty! But this company sucks, Their clothing looks like toddler clothing, Anything that was cute You'd have to weigh 90 pounds and have your ass hanging out. I only weigh 120lb And I would never wear something like that or around my 16-year-old daughter it's inappropriate. The closing for children is cute and maybe you specialize in that. You're a high-end store so pricing is rated Around what I would think it would be. But, there's half of the pajamas, the material was like Worse than Victoria's Secret pink Pajamas.